SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The seller is very friendly. I highly recommend buying in this store. The curtain really gives you privacy I like it and
Excellent quality is my second order do not hesitate to buy it
Perfect simple perfect I'm so fond of the curtain, its fabric quality and wine and gives beautiful shading And the seller is excellent and worried that everything will be fine, there is no doubt that acne again from this seller
The communication with the seller was very good, he made me curtains with the dimensions I gave him a very fast and quality of the curtains wow I did not expect
Perfect and high-quality curtain is very beautiful and thick and non-transparent curtain
Beauty except words. Very nice and deserves the purchase, cooperate with the seller pleasant and help gladly thanks🌹👍🏻😍🥰
Any customer who wants to order a curtain is the best place and seller!! The curtain arrived exactly as described in the picture, opaque and bright white, the seller answered all my questions and adjusted the curtain to the dimensions of my window. Thanks to the seller and I am very satisfied
Quality fabric, excellent product, good shrub in front of the seller, arrived after 3 weeks to Israel until the house with Zig Zag company
Beautiful! Excellent price, quality and service!? Highly recommended seller and product. I received my products very quickly, the finish is perfect and the fabric beautiful.
Impressed about the quality! I will order more soon 🥰
Best curtain. I love it and the seller has good communication
The price is about 30% domestic products. The material is really good and the curtain is really high-grade. It is thick and thick, and it is a curtain. From the outside, the inside is well blocked, which is the best. Korean products are too thin when the price is low, so they can be seen from the outside. This product has good sunlight and no visible inside. The real quality is great. If you only purchase the total length, you will make 2 or 4 pieces in the size you want. When placing an order, only match the total width and the desired width from the seller And you only need to write down the length. The delivery came within two weeks. I made it 6 pieces 2 times the width of about 10 meters, but it cost about 200,000 won. It's a nonsense price. If you do not wrinkle and open it, the width is over 20 meters. I can't buy this much for 200,000 won in Korea, and the fabric is really good. Sailing the seller response is also neat and made sure. I ordered 2 sheets of 420*242 2 sheets of 220*242 2 sheets of 380*242. I ordered it again because it was so good. The price is really good. If you want to wrinkle a flower, you can buy a curtain pin. If you stick the curtain pin while you look at it, it will catch the folds of the flower.
This short surprised me. I loved her quality for the price. The fabric is thick and heavy. Makes her fit beautiful. To use over a blackout if you want or alone if you like a little indirect light.
I'm super super pleased with my purchase! Very good quality curtains, very carefully sewing. I didn't want a 100% blackout, just protection from the sun, my balcony is exposed to the sun in the afternoon. Curtains do their job perfectly well. I had to ask to adjust the size of curtains and my wish was fulfilled perfectly well. After payment curtains were sent out within 3 days and arrived to Prague with a special delivery in 14 days. No bad smell, curtains are purely white and clean, no stains. I strongly recommend this seller! Thanks so so much!
These curtains are a beauty, give high elegance to my home, I recommend them widely
The price of the product is too good. There is nothing to save compared to domestic products. The Real River Chu. Only by measuring the height well. I think you can.
The seller modified the size of my curtains, thank you!!!