We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, highly recommended
High-quality interior, superbly crafted. The package even includes additional 3/8 connections, thank you! The 4 different water options are great for various applications, just turn it and it works. I really like the temperature display, no more surprises with too low or too high a temperature. For the price, I will order more for the other bathroom as well.
Excellent faucet, everything works.
I received the item and asked a question about the connector. You came quickly and answered very kindly. Thank you, I will use it well. The item is very good and fits the water-saving pedal. I couldn't find the connector though.
The faucet is simply superb! Everything works, stylish, standard installation (all rubber bands and adapters for my thread were included). Children are especially happy 🤣 They bring their friends to show off a novelty. 🤩 Let's hope it works for a long time. 🙏 Delivery is very fast! Satisfied with the purchase 😌 Thanks to the seller 🤝
great. It was slightly smaller than the hole, so I attached the rubber packing with instant adhesive.
I didn't have much expectations, but the quality is good. Installation was easier than expected. The kitchen has an upgraded atmosphere. Recommended.
The delivery was completed without missing components. Although it's before installation, it seems to work well. Installation manual is included. The quality also looks good.
Installation is not difficult at all and the thermometer works well. The handle is a bit long so it hangs slightly at the back, but there are no issues using it. It's good.
very nice 👍.
It works well and installation is easy. Satisfied!
excellent faucet! Thank you.
Easy and simple installation.. really nice faucet. Works really well
It's really great~ I bought other cheaper products but the handle leaked and the water pressure was weak, so I bought this product again and I'm very satisfied. The white color is very pretty and the water pressure is good too. I should have bought this product earlier.
Great~~~