SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Easy to install, beautiful and very light. I solved a problem of months with tranquility
It was a waste to throw away the bookcase that the child used when he was young, and I ordered it to wear a curtain in front of him and write it conveniently. I only have a sticker. The size is connected and it is easy to use. I hope you're here.
I'm using it well. It's adhesive, so I was a little worried about it because it's stuck well, but once it's stuck. The curtain weight is also moderate, so you can move it as you want. Ah, it's not iron, but the wrong root noise is less, and it has a soft sound.
Shvidka the delivery. Garno packed. All tsyle, commodity viglyad. I will describe that photo of the seller. No more kripila. I sit down, I don't hesitate. Recommend👍
I'm pleased the glue is very very good! recommendes
nice, very good idea.
The package is questionable but it came in perfect condition, looks like a very high quality product, they sent me the being size so i asked for a refund and they agreed, going to buy it again since the product looks so great, will review again when i get my new order
The attachment performance is good and neat. You have to use more than 100 words. Should I write .. Amton is well-equipped, rail and Bridge well, neat and good 100 words completed
The glue is quite strong, allows the sliding of the curtains very simply
Product conforms to the description easy to use! Received on time! Superb delivery! As soon as I Knife curtains I would come back and post a photo! Also to see if with the curtain it holds!
Delivery is exactly 2 weeks, packed well, in a bag with a pimple, came to the pacomat, everything is whole and not bent, ordered not for the first time, they are very good, there is nothing to screw on, I did not communicate with the seller, there was no need, I recommend it.
Excellent product, it is as the picture, I arrived very fast, I would definitely buy again
Fast delivery! Super! I will send a photo of the finished one a little later, one hook, unfortunately, is spoiled (the Mount is normal, but it itself looks like a squiggle, in the photo it is a little on the side. I use it too, but I will do the curtain Mount myself.🤔This son. I will also take more if I like this one.☺️ Because I was looking for such for myself for the window, between the corridor and the living room, as well as for the corridor closet. In the project several different sizes, different types of curtain fastening.🙇🤔☺️ I really hope that these are the ones that I need so much, that they have good adhesion, that there is no need to put additional tape, to improve the adhesion. Thank you! Everything is sent exactly, packed very carefully! Thank you! I will send the ready View later!☺️
Excellent quality. Excellent deal with the buyer. They arrived very well packed on time. I recommend 100%
Absolutely super. Hold and very easy to stick🙂 Only these curtain seemed
Correct Satisfactory quality very well packed glue very well adhesive of good quality despite the humidity of a shower room the curtains stick very well
amazing quality
This product is as expected, shipping was not fast per usual with this app, and some items are not good quality but this one is decent.