SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is smooth and fits well, check the measures to avoid mistakes In this image the color is not so faithful but if it is green illuminated
Perfect for the back pillows of the Sofa, very stretch, fantastic fit
Jai asks 2 seater and 1 The-form I received just the 1-form only c a pity if the fabric is beautiful the design also very beautiful I recommend
Good material. Perfect Size
Good product, recommended.
tissu super je recommande fort
Is a very good product. There is a balance between price and quality. The measurements are almost exact but I recommend it. The shipping time in less than one week.
very fast delivery, thick fabric, feels good to skin, fits perfectly, satisfied and already the second purchase.
The case fits perfectly, the soft fabric and the perfect color. Super fast shipping, I will repeat.
Nice color, the size is okay too for the pillows of my couch ikea friheten (I ordered size M) Arrived in 7 days to France
Spalva realybėje gerokai blankesnė, bet kokybė Gera.
All good, as in the product description and photos. It's pretty easy to put on. The covers have not changed color or shape after the first wash.
Nice soft material,. My Pillow is small, but the lining still stretches and can be put in a larger pillow. Order more. Beautiful color, as in the description
They were perfect on my couch. Very easy to put. The sofa looks new. They have been very fast in shipping and everything was very good.
Fits well
The price is good and the product is good. I'm going to repurchase
I recommend. Beautiful.
Perfect Fit
It’s a very good cover set and fits well only for the arm rest I am not getting a correct size . But all other are very good in quality and feel is also very nice
Good quality fabric, excellent product
They are super beautiful and they adapt very well it should be noted that only one lining comes you should buy more if you want to cover all your furniture
Best Buy in fact, I recommend it
Summer is hot and I am satisfied with the price
Not bad, just like I expected. The fabric is very elastic, fits well. To see how much it will serve ..
I recommend the purchase. Looks great, looks like a new sofa. Take a good look at the measurements. For the backrest I have put two covers at home seat size M. For the arm also the size M. For the chaiselongue I caught L-shape, cover the seat and arm, and for the three individual seats. And here is the result