SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I don't know why I bought it now, I'm almost losing my arm to steam iron with my hand, you have to assemble it, but it's pretty solid. If you don't use it well, it will be good for space efficiency.
It is good product the quality corresponds to the price perfectly meets its function the color I liked very much
At the first glance, she did not try everything well, in practice. Delivery 7 days to Kharkov
Super-rack, came to the trohi and the box and everything came. Easy to call. Stiyka. Shvidko came. Recommend!!!
For a long time such a vishachok for vidparyuvach, May I Nadiya, that now will be easier, if you don't come to shukati for the idea of zitatiti vishak. Viskonage with plastic, visage to be regulated.
Great product! Essential for clothes to be well positioned and avoid heating walls the wardrobe doors. Very well packed and easy to assemble.
Super, it was a fool. Easy to fold, I will tell you
For $8 great. Packaging in box. The box was crumpled. Device is not damaged
The same is the delivery, the box is packed not too much, or everything is tzile. The material is light, it's all short, it's manual. Recommend
This thing is Duge class and twisted, yakiste Garna, Bagato is chunking.
box in bad condition but item perfect 👍 thanks item as described
The stand is of very good quality, it does not stagger or anything when ironing, it arrived in very good time, I highly recommend it
The product looks good quality, it is easy to assemble. I will comment on how it was when I try steam ironing.
Good steamer rack. Aluminum tubes, the rest is plastic. You need to sanded plastic braces so that they do not cling.
After an accident, it's worth 5,000 won. TT. I can't... just use it .. assembly is simple, using a steam iron, but there's no time to hang it on the wall. I think it's not good for the wallpaper.
I order for the second time, delivery 2 weeks, I recommend the seller.