SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cute, its effect is impressive. The box came a bit crabby from there nothing more.
I bought this as a gift. It came earlier than expected and is exactly as advertised. The lights may or may not fill up the ceiling of an entire room (at least, not the room I'm using it in), but they are mesmerizing and fun to watch. The remote control takes AAA batteries and the projector needs to be plugged in using a USB port.
So cute! And perfect for the kiddos room! Came in on time. Will order more.
This is beautiful was a gift and it really looks very beautiful, it arrived in a very short time everything very well 100 percent recommended
I’ve been thinking about getting this for months and I’m so glad I finally got it! It’s good for acting as a nightlight or creating an atmosphere. The pictures are with it pointed almost directly at a nearby wall- maybe 18 inches. I could easily make it so that the star lights reach every corner of my bedroom. It’s small so it doesn’t take up a lot of space. Love!
A child, a commodity of goods, having rejected for two days
Works perfectly, is beautiful, small and does not take up much space, If you have a dark room I recommend buying this yes or yes, you will not regret it.
my favorite thing in my room right now! its so perfect and amazing! would buy again for every room if i could!
Wonderful!!! Illuminates the entire room, the colors are rich and bright. The remote control works perfect!
I loved it. It has very nice lights, it works as a night lamp. It's tiny doesn't cover the entire bedroom but it's worth it for the price. Wonderful purchase.
So cuteee l love it. It comes with everything it needs l need to buy my sister one it’s so cute and cool!!!!!! ❤️💋❤️💋❤️💋❤️
Awesome much better still in real c is magic it makes you dream Fast sends super product top well packaging
the colors are cute, the little astronaut is adorable, and it arrived a little late but glad is still here
Very easy to put together and works beautifully. Be careful with moving the head around as the wires are connecting the neck and head to project the lights. Only advisory is that you need to have your own (2) AAA batteries for the remote control and the adapter piece for USB cable to connect it and the cable is about arms length, not to long. I would suggest to buy more than 1 for a larger room coverage. I will definitely buy lore of tgese for my family, they love it 🥰
It is an excellent purchase, it has several colors. My daughter loves it. I have asked for another one because the daughter friend likes me.