SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They arrived in gray shipping bag and inside this came another green shipping bag. Inside that green bag came the transparent bag with the cushion vacuum. I got a little nervous when I saw her but already opening it, the cushion began to take volume.
In loveeee!! Its great one looked fatter then the other one but its still great maybe it was just squished and the other not to much
Wonderful pillows, thank you!
Perfect!
so soft and big and perfect
Just as they are described, I will ask for more. I loved
Good quality and fast delivery to Germany! Thank you, I love the pillows!
I really liked it, ask again for more
really well filled pillow! much better than expected. I had purchased a smaller case to poof it up and it was really a tight fit! highly recommended! Thanx bigly!
Super soft pads a product with a lot of quality. Gives a feeling of lightness, extremely pleasant...
They are super soft and identical to the photo I highly recommend them
Fulfill what was promised
Mo's are clearly visible in the measurement, just as light, I expect to be less.
Exactly what I was looking for. Ships slim with air sucked out, Enlarges once opened.
Very cool pillows, keep in shape well) I like it very much
The pillow is great fast shipping Thank you
I buy 50x50cm is good I think is cotton filling not polyester inside. wash it now is drying I already put in pillow case to check is good sizing for 40cm cover good seller
Very fast delivery. Very good quality and comfortable pillows. Great satisfaction. Thank you seller.
Super soft and gorgeous...
Super chew to the touch thank you
As described. Bought 45x45cm and they will perfect fi in to 40x40cm cushion cover. The pillows are then more beautiful and fuller.
Arrived one week in advance I have not communicated with the seller
Shvidka shipping
The pillows are great, I will order more, thank you very much😍👍
Product exactly to the image, very good quality. It comes into the void, but once it opens it inflated