We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product Parameter
Volts: 110v-240v
Dimensions: 380*115*115mm
Material: stainless steel
G Weight: 3.5Kg
Blade size: 1/2 inch 3/8 inch
Product features
Product Details
Our factory
Jiaozuo Forward Company has been focusing on R&D, manufacturing and sale of mechanical equipment. We are specialized in international trade business. We are engaged in food machines,nut processing machine,packing machine,vending machine,drying machines,Our company have strict quality-control system.Part of our machines are CE certified.And we can provide customers technical supports,pre-sale and after-sale services at any time, which make us become popular supplier in domestic and abroad.
Now our sales network has covered Europe,America,Southeast Asia,Middle East,Africa,etc.With the principle of “Root on honesty, down-to-earth” ,we will keep optimizing after-sale service system and quality control system. We sincerely welcome domestic and foreign customers to join us and seek mutual development and win-win cooperation.
About tax
The product price not include tax and customs fee.so when deliver it to you ,you should pay the tax and customs fee for it , Because each country different law,its tax also different ,if you not clearly ,please contact your Customs to confirm it,Thanks!
About shipping:
If you buy free shipping items, we will choose the suitable shipping method according to goods weight and dimension, such as DHL, Fedex, TNT, UPS and so on.
All items will be sent out our from warehouse in China directly.
About feedback
1. We maintain high standards of service and strive for 100% customer satisfaction! Your satisfaction is our top priority.
2. If you receive an order and are in good condition, you are satisfied with the quality and service of our products. Are you willing to leave a 5 star positive feedback on this order! We will be very grateful.
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