SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great Cases. Looks neat. Pillows are fully protected. I recommend it. Fast Delivery
The couch cover is good, it is not thick but it is slightly translucent, it is flexible, which is good fit for the couch. I will buy it again for the second couch. Fast delivery with Aliexpress Choice service.
Thank you very much. I was wrong for the first time. I needed 2 sets for 2 deuces. Now I took another 3. Super. Now 2 sets ..
im impressed, the shipping only 7 days took the 2 seater and 3 seater, a 2 seater is a bit small bit i managed to strech it out,brand new couch.. only i will order the pillows also, love it material bit different that usual couch but works great with a small baby
Same as in the picture. Fits great and helps to cover sofa when the dog jumps on and off.
I just placed it and the size of my sofa was somewhat longer than the exposed measure, because it is one of those who takes out the seat, but it gives of Yes.
Fits perfectly, the color like the photo and the correct shipping, it is very nice put, we liked it very much
I loved the top quality material with a very beautiful color just like the photo and it looked perfect on the sofa I recommend everyone can buy without fear note 10.
Arrived early in the Canary Islands, we need to try Thanks
A beautiful color and my work put it on the set easily and when you wash it easily be removed I will recommend other colors Excellent price and fast shipping
It came to Israel very quickly, very beautiful and cozy, inviting more parts
Thank you. Everything is super. I thought there were 2 of them. I still need to order.
Cool! I love it! You just have to take into account in the purchase that part is the one that is bought. I want all parts of the chair.
The goods did not arrive completely. So 4 stars. The rest is excellent, the quality and color as the picture. It was offered to return the goods, it is not suitable for me
The case is fine, good material and the elastic is very useful so that it does not come out when you sit
really great, not as light blue as I hoped but still good. would be great if it actually fit an L shape not just a long rectangle.
Quality is good, but I got totally different drawings… I ordered the whole set of the sofa in leaf print in gray color and I got 3 pieces well but the other 2 pieces with a palm tree print… a little disappointing in that aspect
Recommended to the 100% fast delivery and very good material. I love it.
I did not like very fine since I bought 1 must complete the rest
The covers are cool, but they only fit the pillows are separate, I have the upper and lower parts of the sofa together, and there is no way to refill the cover. pay attention.
Very good material the measurements are a little confusing but I was right, for this sofa I chose three L and the M for the upper parts I would miss two that I asked again
They are great, super comfortable and easy to put on. I love it, suggests it will repeat in another color.
We like it very much and the material is thick and soft
Beautiful cover, pleasant material, the dimensions agree. Fast delivery I recommend
Perfect. They fit together super well. The fabric is soft and does not look waterproof to the touch at all but it is. I'm delighted.