SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
HOW TO MEASURE THE SOFA COVER:
INSTALLATION STEPS:
I bought everything very well for my 2-seater chair, it was a good time to understand it but the different color part is for the back and so I guided my arms I also liked it, thank you I recommend it
Perfecto
The product is fine and pleasant to the touch. Grabbing a lot of dirt needs a vacuum cleaner. The sponges on the sides should re-insert and stretch occasionally uses close to a month
Received before the scheduled date. The size is good and the material is soft and very pleasant. I hope that this material would make it easier for me to remove my cat's hair. I recommend 100%
The color is perfect and very beautiful fabric
Red is perfect, easy to install. Thank you. Thank you. Good quality, not too expensive.
Very well, the fabric feels soft, very elastic and the size is correct. I bought another one.
It took Me a lot to adjust them but I think they look quite good! Happy with the purchase :)
All good, not bullshits
looks quite good.leta see how it lasts
Looks good, try to see what.
Price quality are good and cover well
Okidoki!
It was cute in my armchairs but we didn't really know how they were quite right. They still fulfill their function.
great speedy delivery can I leave it love the color it matches the chair I got cover
It was very good for my chair, it stretches and is very good.
Fabric seemingly resistant, smell, elastic and comfortable. Easy to put on. Putting label back guided me in position. Tied underneath, something that nobody quoted in comments or showed in a photo, I made a point of showing to remove any doubts. I hope the Staffing does not come out easy when sitting. Took a lot of work to sink them. They still appear a little in some places on the sides. Wait to see and buy another one later.
Super fast delivery, the color yellow is real canary yellow so not like the picture ocher yellow! But I love it and love him completely.
Received 5 days in advance thank you very much to the seller I highly recommend
Perfect size and color
It is ideal, it adapts very well. I have not crossed the ropes because I have not wanted to move the sofa so much and even so it does not escape or climb. Is a fine fabric, as a cold point. The color is not as chocolate as the photo, it's like roasted coffee.
Excellent article.
2 time I buy ..... The measure of 2 places does not correspond. Good quality fabric
Then I didn't really try harder, 3 hvilini was vitatis, you can talk about it, you will be the top. I was listening to the wrong rosemir, I think that I can make it and so, the smell of my Nem
On my relax sofa you can use it but it doesn't fit perfectly. It seems good for the summer to lie down without a shirt.