We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top picks just for you
Something thin but it does its function, I liked it, only I ordered 2 of 2 and only one arrived
It is perfect I would have loved a lighter color more. But fits the sofa perfectly
Received quickly. The product has a good price-quality ratio. The fabric is quite thick and helps protect the sofa from the dog. I tied the top by making a loop with the elastic provided because the hooks are badly placed for my sofa. I took the measurements because I have a sofa two seats but I had to buy the cover to the size of a 3-seat sofa. I am satisfied with this purchase.
Good quality, good product, I did not checked waterproof, but sitting well on the sofa
It's okay for the price, I was looking for a little more plastic material so that my dog's hairs would not stick so much, but this material is softer, if it's what you're looking for, it's perfect. Delivery in 7 days
Absolutely love this. I'm buying 2 more for outside sofas and one for my mother. The fit and colour is perfect.
Good material, measurements offered, complies with the set, beautiful color. Satisfied with the product.
Perfect!! For 4-seater sofa. Now I only have to iron it jiji
Adapts well to the sofa. Fine cover but good quality. Taken measurements plus great as the sofa. Perfect
Already ordered the change. My little dog. He lives there. After two days still Perfect. definitely much more valid than other products, more expensive, bought in Italy
extremely good, fits the sofa well and it's pretty comfortable. looks a little different but not to the point where it's exaggeratedly different.
Already the. I put they are fresh, I recommend them
Satisfied with the product, thick and quality fabric, look very good, recommended.
Good material. Fits perfectly, much better than the ones I had before. I think I will repeat in another color to have a seat.
The product is highly recommended to conform to the measurements and description. The quality is very good, waterproof material but a fresh and soft texture that gives comfort, anti-stain, this morning a cup of coffee was spilled and with a wet little step I clean it and it was impeccable. Came in three individual packages fully protected. Communication with the excellent seller. Highly recommended product.
Product faithful to the description. Adapts very well to the sofa. Protects from dirt and everyday stains.