SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The product is highly recommended to conform to the measurements and description. The quality is very good, waterproof material but a fresh and soft texture that gives comfort, anti-stain, this morning a cup of coffee was spilled and with a wet little step I clean it and it was impeccable. Came in three individual packages fully protected. Communication with the excellent seller. Highly recommended product.
Product faithful to the description. Adapts very well to the sofa. Protects from dirt and everyday stains.
Something thin but it does its function, I liked it, only I ordered 2 of 2 and only one arrived
It is perfect I would have loved a lighter color more. But fits the sofa perfectly
Received quickly. The product has a good price-quality ratio. The fabric is quite thick and helps protect the sofa from the dog. I tied the top by making a loop with the elastic provided because the hooks are badly placed for my sofa. I took the measurements because I have a sofa two seats but I had to buy the cover to the size of a 3-seat sofa. I am satisfied with this purchase.
Good quality, good product, I did not checked waterproof, but sitting well on the sofa
It's okay for the price, I was looking for a little more plastic material so that my dog's hairs would not stick so much, but this material is softer, if it's what you're looking for, it's perfect. Delivery in 7 days
Absolutely love this. I'm buying 2 more for outside sofas and one for my mother. The fit and colour is perfect.
Good material, measurements offered, complies with the set, beautiful color. Satisfied with the product.
Perfect!! For 4-seater sofa. Now I only have to iron it jiji
Adapts well to the sofa. Fine cover but good quality. Taken measurements plus great as the sofa. Perfect
Already ordered the change. My little dog. He lives there. After two days still Perfect. definitely much more valid than other products, more expensive, bought in Italy
extremely good, fits the sofa well and it's pretty comfortable. looks a little different but not to the point where it's exaggeratedly different.
Already the. I put they are fresh, I recommend them
Good material. Fits perfectly, much better than the ones I had before. I think I will repeat in another color to have a seat.
Satisfied with the product, thick and quality fabric, look very good, recommended.