SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The delivery is also just on the scheduled day, and the massage is cool and good.
Looks good came in good condition.
It's great not noisy verry silence, verry goog neck massager. I did not figure out theback massage yet but will experience that some other time.
I love it, I recommend it
I get 20,000 won, but 40,000 won is much softer and the motion is different,. There's a reason why it's expensive.
This is very good this product is the best
Perfect!
The delivery is fast. I can't check it. Put on charge
The cool is small in size. It's easy to prepare for the price, but ~ ~ It is recommended to buy a domestic spa al Porter Bee. It is said to be larger and more cool. But the price was a bit expensive, so I bought it from Ali. Don't mouth ~ ~
All right, arrived fast, I recommend the seller
Fast shipping cheap price really good
The delivery is fast. the box is crumpled. arrived with a discharged battery. In general, it looks good.
Wow... I was worried I didn't have a handle. That's 쥑.
I used it after receiving it and charging it.
The third purchase is good.
If you like a strong massage but to the right extent, this massager left me with my mouth open, it reached much more than my expectation. Here in Brazil there is none like him, it seems that he is a person doing massage. He holds in the back. Approved!
It came fast to Israel, wrapped in a large box. I haven't used yet. I will list later for the effect of the device. thank you very much.
Everything is good. I recommend it. Shvidka Shipping
Joe, it's cool.
Kwon Eun-Bi's introduction, I ordered it with this, but it seems to be similar or similar. It feels like it's better to give and buffer and use it, so it feels like it turns off quickly. It is better to watch this and the Tibi than to just sit and watch the Tibi.
amazing product, highly recomended!!!
It's good. The price is good.
The box was very damaged, fortunately the machine was ok.
The massager is strong, which is good, sits tightly on the neck and Withers, the disadvantage is that the battery is enough for 10 - 15 minutes, then you need to charge, this is 20-30 minutes. But I don't think it's really a disadvantage, it's enough to relax, then you can wait until charging. But I 'd like more time. It looks like the seller's picture, arrived quickly. I recommend it. What is written, which leaves red spots on the back, is the tilt of the head, and the tension of the belt. So far this is the best massager I ordered.
Oh, you're good. It's really better to press the hat than a neck massage. If you buy it too cheap, the power is weak, and I chose it, but I think you bought it well. The battery capacity is 2000 I'm told not to lie down and use it while charging. (When I said, I stopped if I put some weight) The size of the massage machine was fine. Both 160 and 185 of our houses write well regardless of their size! I reported that I was a 10-horse massage. Kwon Jiaoming massage machine Good Good