SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It looks good quality, and as I want it for tools I will be gentle in not saturating it with heavy equipment.
It feels good material and very beautiful arrived before time very quickly
Great quality material!! And its functional and excellent! Arrived on schedule... I advise the purchase
Great quality product.quick delivery. very satisfied with purchase. goes well with my other kitchen shelves.
Everything is there in perfect condition, a product very difficult to deal with and also to assemble but it is never too late to try.😁😅🙄😉🙌🙏
Good support. I found the base that goes on the wall somewhat penned. I preferred to use screws instead of the glue sent.
The material is good, bring everything to install and arrived quite quickly, hope it looks good on the wall
It's like in the picture. Is cool👏.. It's not that big yet.
A show with the installation, but it is very nice I recommend them
I have not installed it but it comes with the parts as offered by the seller. I like this design and it helps me keep order in the kitchen. I recommend it
Arrived very well eye there are several sizes and different prices this is perfect to accommodate the basics for the kitchen and have things in order
As shown in the advertising in fact come several hooks to hang various things, it looks very durable and durable, arrived very quickly in a week after ordering, wanting to buy another, I recommend it a lot, apart from it is very nice.
Same as the picture, easy to install and support a lot of weight
these are just as described sturdy had to revert to using screws to hold them on the wall as the sticky tabs didn't seem too strong having them on the wall saves me so much space. I don't need to look for my knives all in plain sight and in one place. now I have more space on my worktop to do more cooking... I will recommend these to anyone who asks
lt looks a bit thin and came with a few slight bends in the metal parts but no damage and once it's up I think it will be amazing
Arrived quickly in a couple of weeks, the quality is good, I put it together as a constructor. I'm worried that it doesn't fall) all hope for glue
awesome thank you very much seller and AliExpress for your quick delivery