SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good and beautiful spotlights. They get a little hot but it's normal. The rails are somewhat flimsy at the junctions and move quite a bit and you can only join two rails at most. Since they wanted to join 3 rails, they had to cut the copper inside but there is no problem. In general I liked it very much for the price
Be careful I ordered 8 spots and I received that 6 seller does plus respond.
A photo board plate is made in the church and a light is installed on it to further enhance the quality of the photo board. I found this product while looking for it. It is the desired size. I am very satisfied and would like to repurchase. But unfortunately, it was not a wire inclusion, it was an embarrassment. I'm going to buy a wire now. The shipping condition is perfect and the delivery came in a week. I like the price and the price is the best.
Good quality. Pretty easy to install. I recommend using 12 watt lamps. I have warm light. Only 4 lamps were required for my kitchen area. Disadvantages: the lamps get very hot. flimsy contact
I received it soon after, in perfect condition, as described
I am very satisfied, easy to install, recommend this track light
Thank you very much, I received the goods quickly, easy to install, recommend
Very happy to see this high quality product at very reasonable price. Packaging also very solid and very well at protection the stuff inside.
I bought warm white light, unexpectedly beautiful, I love it
Fast Delivery, price reasonable and quality seem solid. Well Packaging to prevent damaged. Value purchase
It was perfect and will be repurchased again, thanks to the seller for good service
Good as described. Very impressive packaging which capable to save all serious and sensitive elements through a number of logistic distribution centers.
The logistics was very fast and I received it very quickly without any problems, thank you very much
Perfecto
I received it very quickly. The seller was very kind. Thank you very much
Shipping came quickly in about a week, I loved it and will buy it again
Thank you very much ,very fast delivery and equality exactly like they should be.
Very good quality I recommend it
There is no damage and no leakage, the quality is also very good, recommended
good
The seller's service was very good, and I received the goods quickly without any problems.
I installed it very quickly, everything was fine, I recommend it!!
good. I like it
The quality is good!
It was quickly received and packed in good condition without blemishes or breakage