SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
At half the price compared to Korea Coupang, the same product was on Ali. I made a purchase without much expectations, but after testing at home before using outdoors, I am satisfied. The water is well controlled and the water pressure is fine. A simple shower will be enough for this outdoors. I think I bought well with good quality enough to suspect the price of 19,800 won. The charge went well quickly and the delivery was also sent from China, but I received it quickly in 5 days.
Sent fast Arrived before the deadline Came well packed Arrived without malfunction Worked perfectly already tested Yes I recommend the product and the seller👍🥰
Arată foarte bine, premiunea este neașteptat de bună, mai ales că este și reglabilă, de la același buton se poate și opri jetul de apă, give prefer să opresc pompa de la buton pentru a nu forța prin creșterea presiunii în interior, per total sunt foarte mulțumit, Rămâne de văzut ce autonomie reală are bateria.
The box was a little beaten up...Its quality and duration remains to be proven
I'm not good, on the blakitny set at the local water pressure regulator and it will put a complete crane for 5 L.
You can take! Even gently) everything is done qualitatively. Nothing to redo or not need to buy. Head two modes-excellent
Garna rich. Everyone is pratsyu. Children on the pump and switching delivery, one mode. 10 years of the vistachay for 5 x V with a regulation on the liytsy trinets more than the minimum pressure. When charging, send chervonim, if the charge is green. The temperature is just about right.
A stream of water more useful than you think. It took about 3 minutes and 40 seconds to put it in a 16L bucket full of water and let it work, until it was all empty. Pull out a little over 4L per minute. If you change to a water-saving shower head, it will be available for a longer time. The shower head is a little bit of internal mode dirty, so I wanted to know who was using it. I'm a little disappointed that the charging is a DC chirp type. The thermometer actually makes sense. You 'd better buy a little cheaper basic. I don't know how durable it will be. It's IPX7 grade waterproof.. Indeed... It also comes with pouches, so it's nice to store.
Timid, fast delivery
I arrived in 7 days at CDMX the delivery service I loved already use it and I can tell you that I love it, this amazing water pressure and pump I feel it maintains the water temperature
The shower is class. In the orange variation, I show the temperature of the lead, then two varianti-pressure, I can give viklyuchiti the supply to the lyitsy. In the set of the middle for the city. Priyshov for 10 days. Mother in the dacha to watch and be lucky. Everything is crushed as a result. Charge by USB. Definitely recommend the product and seller!
Diyshov shvidko. Everyone is pratsyu. I don't take it once again. Water is not hot, I will show the temperature. It's very hot in the campaign.
Came later shvidko, for 8 days, in Kiev. All good, took the nobility. Tse pump with a little, water is not growing, but a little, I show an approximate temperature.
Do not play the scoreboard de Mae show the temperature. And so pratsyu
Arrived well packed, at first glance resistant material and good finishes says that duration of use is 70 to 90 minutes need to be tested
Duge Shvidka delivery. Kompletatsya, Zha michechok, krypilnya for stinya. The box was rumpled, the Bulls were not in the puerchi, but just in the bag, if everything is in tsile. I didn't try in the world.
The parcel arrived in Ukraine in half a month. The shower is super with the water control button on the watering can, the water supply pressure is excellent. I recommend the product and the seller.