SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Very nice, looks like an expensive chandelier, great purchase.
It arrived without any damage, but the bulb is marked as G4? Is it G9 or G4??
Great, it's very bright and well packaged. Installation is simple and quick, just the cable for adjustment is a bit difficult to cut.
It arrived earlier than expected, and it seems to be of good quality... we are waiting to install it.
Very nice! It looks beautiful and is easy to install! It came well packaged.
Perfect packaging, delivery was a bit late but overall it was worth the wait, I will definitely buy another one for the living room. I recommend this chandelier to anyone who wants something modern but not cold.
Very satisfied, I plan to buy another one!
Impressive lamp, very good value for money, I love the glass lampshades. The installation is very simple, it adds a touch to the five-star hotel lobby. I need to write a little more to receive a bit more coins, but I highly recommend your purchase.
Very beautiful, came well packaged and with all the LED bulbs.
item arrived early and packaged very well. Very easy to assemble and complete with bulbs, good material, I recommend it, I'm already waiting for the second one.
Beautiful!! creates a soft atmosphere. As described, perfect packaging and quite fast shipping.
Looks great. Please note that it is up to european and chinese electrical safety approval and not australian. You will need to make adjustments for cost to the light for an electrician to install it for you.
Packaging is very strong,impossibile to break during the transport.lamp is very high quality,with solid hooks and wires.lamp spheres threads smooth on the light,and g9 lights are good quality. Mind that milky white spheres doesn't trasmit as much light as the clear ones.there is lot of room for bigger g9 lamps up to 8cm total lenght.lamp body is round steel. Height can be adjusted. Very good lightning and price is very low,i will gladly buy another one.
I really like it for the price.
Beautiful, just like the photo.
Beautiful high-quality lamp!! It's true that I would have liked the structure to be silver and it wasn't, but without a problem I painted it at the risk of it going wrong, but it turned out beautifully.
👌
Value for money
Very satisfied with my purchase! I highly recommend this shop. Irreproachable quality! Fast delivery.
Very nice lamp, just as seen in the sales photo. The delivery was fast and arrived ahead of time, everything was very well packaged and protected. Everything arrived perfectly. It is very elegant and beautiful. It fits perfectly on the dining table. Very grateful and recommend the seller