SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I order for the second time. The first was light green. Now ordered Gray (fog color). I'm very pleased. Light, soft, pleasant carpet. The seller is the best and most diligent. Velcro and flavors are attached to the product. ‼️ In no case do not wash in the washing machine🚫 Wash in hand not intensively, only in cold water or in slightly warm water☝️ Do not squeeze much, and do not twist the material, the water itself must flow and the carpet will last for several years☝️ For a small budget family and students, this product is perfect🥰 Thanks to the seller for fast quality delivery to Germany🫶 I will order again soon for the third time🌟🌟🌟🌟🌟
The second purchase. It is easy to use. It is light and easy to use the cleaner. It sucks all your hair dust, so it's easy to manage. It's thin, so easy to use in the living room, so satisfying. I'm going to repurchase.
let's see how it will hold up. the carpet is very light and kind of squishy so it's nice to walk on. I don't know how it will handle stains.
Carpet is great for given price!
Great mat. Looks very beautiful. The quality is average. I recommend it.
Really big
Very nice solid and thick carpet will go very well, thank you for your well protected shipment and correct delivery, I recommend this product
Equal in the description! My dog liked it more than me, because it doesn't let me take a picture! Haha!
Received the goods in 7 days to Germany. Velcro was attached to the product so that the mat does not slip and there are 5 more flavors. The rug on the grope is very pleasant and there was no bad smell. . No need to expect that the mat is thick and heavy. No. The mat is very light, the package can be lifted with one finger)) so that you understand what you are taking. But the material is very pleasant, soft, even leaves traces, my feet are printed in the photo)) I will wait for the time to deal and then I will write a review again. But☝️‼️‼️‼️ In no case try to wash this mat in the washing machine🚫Wash it on the street and let it dry there, and then the mat will not deteriorate and will be durable. To the seller⭐️⭐️⭐️⭐️⭐️ I'm very pleased. I will order this product again. Thank you🌹🌹🌹
Good quality, I like it very much, I hope it is easy to clean🧹, Which is what is worth in the end. Make it practical, I will return to order more😸👍
Really nice! The pink is just the right shade I’ve been looking for and the rug came with Velcro to stick on hard floors for non slip! So it’s great. Super soft and came right in time.
It's more than expected If you put it on an existing carpet, it will not be pushed and it will be fluffy In addition, there is not much dust because it is light and short. The price is convenient for use with glass, and it will not be very difficult even when washing I will use it well ^ ^
When you receive it, it's folded a lot. It's a good product.
The carpet is better than I thought, I just made it, I haven't finished it yet
The length is more Kim
The product is a plush, beautiful and very soft carpet that transformed the environment, offering unique comfort and warmth.
It is very light compared to the volume.
All right The bar wipe is so cold that it's so warm when I put it on. I liked it, so I bought another small size.
Please refer to the comments when placing the order, and I ordered it by half the bar .. success. The hair is short, so it is easy to clean, and the touch is good, and it is light. The delivery was also OK. It's a good price. I'm using it well.
Same as in the picture. Good quality and soft. Comes with velcros in part in case you want to fix it well to the ground
Not very thick, the colours are bright, nice and soft to the touch
Vry Vry beautiful
Well……