We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Dear friends, welcome to our store
The height of the suspension cable can be customized (leave an order message to our customer service)
Product style: Modern and minimalist
Materials: hardware, crystal
Light source type: LED chip
Color temperature: 3000K 6000K (If you need other light colors, please contact customer service or leave a message)
Voltage: AC110-240V can be used in every country
Light source lifespan: 50000 hours
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Just like the picture, it's very beautiful
The installation is complete, the packaging is intact, there is no damage, and the transportation is fast. The spiral effect is excellent, and the installation is very simple
Fast delivery, fast arrival, crystal transparency, good lighting, i like this gold color
Very beautiful. Thank you. 🙇
The brightness can be adjusted, and the color temperature of the light is just right. My wife is also quite satisfied
Thai language：The triangular crystal staircase lamp is definitely worth it 😌 Elegant design, warm light makes walking on the stairs at night feel very comfortable. Highly recommended!
The seller is very communicative. He shipped the package without delay. Everything arrived intact. The packaging is very solid and high-quality. The light has yet to be installed. Will amend my review.
The chandelier has been received, and the workmanship of the lamp body is very detailed. It looks of very good quality, and i hope it can maintain this quality after using it for a period of time. I am very satisfied with the goods, the transportation is also relatively fast, and the quality service is excellent.
It looks good and also provides ce certification. It's a great pendant light
The lighting fixtures are good, and the effect is beautiful when installed. It's the effect i want
The spiral shape is very beautiful and loved by my family
Everyone is quickly looking at the newly installed chandelier in my house, it looks beautiful, I am happy, I bought such lovely products.
My girlfriend really likes it