SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
You have to make sure of the measurements I asked for one because I doubted the color and that they did not look good once I was sure I asked for the rest, the only downside is that the tonality varies a little almost invaluable one Once you have to pay attention to yourself a lot to see that it is not the same tone for the rest for Armchair covers to remove and put on and always have clean especially if you have pets it seems to me a system Great. Also to be able to combine with another color that suits the armchair and decoration changes
Very beautiful covers, and good quality To see once posed.
Nice, fits quite well.
perfect!
Perfectly fits my sofa and the color is quite similar. Are soft and easy to clean. Totally recommended.
Fast shipping, well packed. Product according to the description. Adapts very well to the sofa. The first purchase was for another sofa, it is about 3 months old and it is perfect, I have washed it several times and it does not have balls.
Well although the L S-Sape is not L-shaped is square.
Perfect, just what I was looking for. Color camel
It was good. a great old seller for consulting and consulting. Walled up more covers on pillows.
perfect even for this type of sofa
... shipping was quick and without any difficulty, products were of good quality and sizes are near perfect...
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Perfect fit, soft fabric, seller helped me with measurements
Qood quality, fit Tip Top, recommend
I was fine with my uncle's hand, shvidka delivery, I was just like it, I was like a dark set. I recommend the seller and the product to my uncle
Good quality for this price!
Too much top I'll buy again
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Axis take from,✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨✨
I liked the cases. The quality pleased-quite dense and strong. Fit great. We have white sofas and a little son (and a cat who walks on the street)-that says it all. There was constantly smeared the sofa with something. And these cases are just my lifesaver. I wanted something that looks more or less good and did not cover, which made my son constantly pull him off the sofa. Satisfied with the purchase. Chose color for a long time. In the photo it seems darker a little bit than the case actually looks. But it is clearly darker than the seller's photo.
The covers fit the sofa perfectly. Are quick to put on and extract. Fast shipping. Is just what I needed!!
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The shipment arrived really fast The quality of the covers is excellent The color of the covers is really, really beautiful Most importantly, the covers fit like a glove to the cushions of the sofa
Arrived fast. I know they fit perfectly, they are like a sheet down. The color is as the photo and the measurement guide fits what you receive. They are perfect on the sofa. I bought 2 for the bases and bought back 3 more for the backup.
I received the seat cover and am satisfied with it. It fits well and looks like a fitted sheet. The cover provides good coverage for the seat. I am happy with the quality and appearance. 👍