We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product information
Motor： 250Wx2 rear wheels Brushless
Battery：36V10.4Ah /36V15.6AH Lithium Battery
Display：LED display
Front Light:LED light
Rear Light：LED light
Frame:High quality carbon steel
Rear suspension:Spring suspension
F/R Tyres :10/8 inch tyres
Max speed:18Km/h
Driving distance:
36V10.4AH 25Km
36V15.6AH：40Km
Charging time:6-8 hours
Max loading: 120Kg
More Details
Precautions before purchase.
1.As electric scooters with lithium battery , so they are international prohibited goods. We have to deliver them by some special way. Usually, there is no way to transport them, So we send them to Shenzhen at first, then to Hongkong, and to Europe/Russia/USA/Australia/Canada etc. Generally, we will ship it by train to Europe/Russia, by sea to USA. Then deliver it by UPS//FedEX and other logictics companies. If you want us ship it by air, you have to bear much higher extra fees.
2.The tracking number can’t be trackable before finishing the clearance, if you can track it, it means you will get scooter several days later, before that, please wait patiently. Usually after about 35-40days later .The tracking information will have update and the package will send to your home about 40-60days .
3.The above is the approximate delivery time according to our experience. We will do our best to provide reliable shipping service and hope it’ll arrive on time. However, the delivery may be delay due to Custom Clearance, Public Holiday, Bad Weather, Airline Strike, Hurricane Sandyand and so on. Thank you for your understanding!
Top picks just for you
Arrived quickly and well packaged, everything was included: basket, bag, backrest, and a 15 Ah battery. Just the color was wrong; I had ordered blue. Otherwise, very satisfied.
Scooter is lovely and has arrived with damaged handlebar i am waiting for store to replace ,repair or refund return