We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Dear customers: Welcome to our store! For your happy shopping, please take a few minutes to read the following notes
1. Due to the cumbersome calculation of international logistics freight, our current pricing is the price of transporting products through the channel of sea transportation. If faster delivery time is required, buyers need to pay extra for fast transportation.
2. Our pricing does not include value-added tax, customs clearance fees and tariffs. Buyers are responsible for customs import duties (the seller will calculate the most cost-effective route for you according to the characteristics of each country and provide it to the buyer. For detailed costs, please contact the seller for consultation.
3. We send your instrument through offline channels, so the shipping number is subject to the one we provide to you, thank you.
4. Delivery time limit description: This product is overweight and oversized, and the time limit for sea transportation: According to recent logistics estimates, the time limit for sea transportation to port in each country is different. (It is estimated to be delivered in 60-80 days in Europe, 30-50 days in the United States, 60-90 days in Mexico and Canada, and 50-70 days in Australia. For other countries/regions, please contact the buyer for consultation) Therefore, the order arrival time given by the AliExpress platform is not accurate. They calculate the arrival time of the overseas warehouse, and all our packages are sent directly from the Chinese factory, so the transportation time is based on the time communicated with us. Please understand.
5. Note: If you have any questions after receiving the goods, please contact the seller as soon as possible. We will serve you wholeheartedly, but we will not accept disputes raised maliciously.
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The chair looks to be of excellent quality. I hope it will be functional for the person who uses it. 100% recommended
The quality of this chair is excellent and it arrived faster than expected. The safety buckle is very stable. The seller was very attentive and even provided a video showing how to install the instrument.