SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good product! Beautiful very delicate fabric! Thank you very much! I will definitely order more💜
I loved them, the best I have bought, the quality is the best I have seen, I recommend them 100% and they unwrinkle themselves hanging, with others I have fought and have to always Iron them with steam and not with these. Customer service is incredible, You can send them a message for a more specific size and help you and solve everything, I will order again soon! I seriously loved them!
Curtain looks excellent. It came in time. Delivery right fast. Looks just like the pictures and like the description. Delicate and beautiful fabric. Excellent communication with the seller. Answer all questions. I took 2 times in width and it's too big unless you want much shrinking. It is better to take 1.5 times from the width for beautiful treatments with profit.
The seller's daughter for beauty🙌🏼For the next time, we will reduce the photo if tulle will be on the vikni.
Excellent quality, carefully sewn, gestures beautiful material is nice, banal ironing, just reeewelling, I recommend. The seller is asking, they will determine the details of the order, interested in the customer! That's cool.
Cheap, but not cheap. It is very satisfactory .. It is a little heavy compared to the thin thickness. (It means it is heavy compared to the thickness)
High quality fabric, beautiful curtains, very kind seller, thank you very much!
Curtains are just perfect! The quality is high, looks chic! The seller is responsive, answers immediately, helped to choose the size, made curtains for our individual request. Definitely recommend!!!
Looks so cute
So beautiful
Just super. Top quality. Little bit longer shipping but ok. Price is excellent. Love it. I will buy more. Kind seller.
Beautiful curtains although I thought they were a little more Opacic than that but that does the job, the quality is amazing, the details of the harms are perfect, I asked for specific dimensions that the seller made. First purchase from this seller but not the last. Hoping he would start selling black-out curtains.
It's so pretty and it's more than expected. It's no different from the curtains you buy for 150,000 won. There's no place at all. The real best price! And the seller is so kind to help me with the consultation. The delivery is also very fast!! Thank you. It is a slightly translucent material, and I sew the folds of the screw and walked it. If you need it, I'll buy it again.
Seller went above and beyond expectations. He shipped custom sized curtains within couple days. Received much earlier than expected. Appreciate sellers’ service!
Arrived earlier than expected and with the requested change. Purchase for the second time, everything is absolutely perfect.
Super curtains!! The seller is super. helped to choose the perfect size given my wall footage. Thank you!!!
I love that curtains 😍 This is my second order. Delivery to Belgium 7 days. THANK YOU SELLER ❤️
Very, very nice. The cloth is beautiful and the quality is high, the seller is professional and cooperative and he has adjusted the length as I want. I asked for more. Thank you.🙏🏻
Very good!!! Just super! Definitely recommend. I will order more
Very good somehow, the material is beautiful, it is so pouring, I recommend with a clear conscience, you will not find better
Are amazing. They customized them to Me with the measurements I needed. They are of very good quality. Fast shipping and highly recommended seller.
Very well. The day people do not see inside and the light is very beautiful. In the evening I think it would be good to supplement with a blackout curtain.
Satisfaction Due to the height of the mat, the length was reduced. Yes.
Really good quality, perfect cut!! A pity that it is a really very thin veil like in the photo so nothing is wrong with the. Price that will largely do!!! Thank you to the very professional merchant👍🏼👍🏼👍🏼👏🏼👏🏼👏🏼💪🏼💪🏼
I ordered one, then the other, and now I'm waiting for the third. The hair fabrics are beautiful, super quality material and hems, the seller very engaged and advises dimension. Made to order, beautiful, I recommend hot.