SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
I am very satisfied with the curtains. They have strong shading and no light leakage. I will buy them again. Thank you to the seller.
Very nice, the fabric is also quite good! Hanging it up makes the whole room even more beautiful.
Curtains high quality. Looks very good, love colour. Pictures didn't show real colour but looks so good. Seller very helpful.
I really like the color i chose, and it looks particularly beautiful when installed in the bedroom. I am quite satisfied with it. One is installed in the master bedroom, and the other is installed in the guest bedroom. Anyway, i like both of them very much, and the effect is very good. With curtains, sleeping will be much more comfortable
The light-shading effect is pretty good, the customized size is also suitable, and the fabric is comfortable to touch
I just moved to a new home and it's too bright to sleep at night. I couldn't sleep well, so i placed an order to buy their curtains. The delivery was quite fast, and i had time a few days ago to install them myself. The installation is very simple, the curtains are very useful, the style is simple, very durable, the texture is excellent, and the light blocking effect is as described by the store. They are a very honest seller! The product is also great~
The light-shading effect is excellent. Great value for money.
Overall evaluation: very good quality fabric material: shading and hanging hands. The quality is really good. Product quality: like it! If you want to change a few rooms, buy one and try the effect first. Didn't disappoint me, it's really good. I like the colors and materials. I like them. Like
I was not disappointed when i just bought the curtains. The curtains are great, the details are handled well, and worth recommending! The fabric has no odor and looks very textured, good quality, good quality
The curtain fabric is very good, the color is beautiful and the quality is good. Satisfied style. It is no different from the picture. It feels very thick and the color is very good. The curtains are good for shade.
After looking at the curtains for a long time, my friend chose the orange color. The quality of the touch is good. The seller's service is very good. He will recommend the appropriate size according to his needs. Curtains at this price are indeed good 👍
The cost-effectiveness is very high, and the drooping feel is also very powerful. We bought it for home use, and the effect is very good. We were worried about thinness and no drooping feeling before buying it. It was too amazing after receiving the goods. It has a high cost-effectiveness and strong shading. Baozi who needs it should not hesitate, you can't make a mistake!
Not bad, it is my favorite color, there is no color difference, it is the same as the picture description, it is very drooping, but the one i bought is a little short, and the shading effect is also very good
First of all, the fabric is not thin but very thick. The material is also of high quality. The color is also excellent. The privacy function is not even worth mentioning. It's completely 100% blocked. The price is reasonable and it's very excellent. I recommend it.