We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world
Arrange your return for a full refund, we've got you covered with our full Buyer protection
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Good packaging and good courier from Olva.
The delivery was fast, everything was packed very well, the chandelier was not deformed. 👍 .
I recommend them, good quality, well packaged, and they look very pretty.
Very good product and excellent quality.
Perfect, lightning fast.
beautiful lamp everything very fast
Easy installation. Small size but with a lot of light.
Perfect, it's small and gives off a lot of light.
The quality of the light is excellent. arrived before the deadline
They have super beautiful light fixtures...
Very cute, beautiful design and perfectly functional with a nice light. Unfortunately, the dimensions are much smaller than what I expected. Even just a little bigger would have been wonderful.
Really cool, two more
satisfied with my purchase. I already had other models. This one complements the chandeliers of the same series.
As described and very well packaged. It's a shame that the delivery logistics mishandled the packages and they got a little deformed. But since it is placed on the ceiling, it is not visible. Lighting more than correct for a 8x5 m space
Good quality product, came well packaged without any damage. It is the same as advertised and easy to install.
Perfect, good lighting and very easy to install. The shipping was a bit late but everything arrived in good condition. The order tracking is great and well packaged.
I am very pleased with the lamp, it looks good and shines beautifully... Thanks to the seller! I will order another one in a silver case if the seller gives a discount....))))
Is something small
thank you. beautiful lamp.
Excellent
Super beautiful super beautiful super beautiful super beautiful super beautiful super beautiful super beautiful super beautiful super beautiful super beautiful super beautiful super beautiful super beautiful super beautiful super beautiful
city express refuses to deliver parcels to the address, city express refuses to deliver parcels to the address, city express refuses to deliver parcels to the address,
Good light
The lights arrived on time. They are nice looking just like the pictures. The size is relatively small but is what the description says. The amount of light is good for a small size bathroom, kitchen or hall way. If you have a bigger room you may need two of these. No assembly is required and comes with whatever you need to connect it to your electric box. The metal on one of the two i ordered was a little scratched but that does not affect the light itself, i will probably do a black market over it to see if it covers the scratch showing silver metal under the black.
A really beautiful lamp as in the picture, I haven't installed the lamp yet, I'll write another response. Fast delivery, I recommend the seller, thank you very much!