SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good recommend to all well packed arrived very fast seller is congratulated I will buy more
I got it in about a week. It looked good in the fuse. The lighting is also quite beautiful. The communication of the seller was nice. As described. I will order again for other products. Thank you.
They arrived very well protected, they look good, we were going to take advantage of them
Ordered 3 PCs In Germany it would cost 29 euros 1 pc., but here I was just pleased with the quality at the top. Well packed. I recommend this seller to everyone. All Super
Very well, arrived very protected. Precisely what they offer and then it is designed for small spaces. Works, shipping and in general everything is fine.
Very bright. Very satisfied.
Good pack, fast delivery
The package arrived quickly, well packed and without damage. Installation took 15 minutes. I am happy with the result.
Everything perfect, I leave the image of the three light tones, but the mobile camera is not very good. I hope they last, I'm going to ask for two more.👌🏻
The lamp looks good, processing is also okay. Connected and it works.
Excellent material and good lighting, 100% satisfied with the purchase!
Sends fast to the Swiss lamp of good quality it turns on the kitchen and the worktop very well. Thank you. Thank you.🙏🏻
Very well protected, description as is to that of the ad. Need to place it and prove it.
Both thread are broken. Tried to stick but no longer holds. MFG
I bought it to attach it to the stairs. The square hanging sealing adapter in the photo was installed by me in a retrofit to attach it to the ceiling of a Japanese House. This product has sufficient brightness as a lighting for stairs, washrooms and toilets. The main body is also light, so if you process it properly, you can hang it with only a square type hanging adapter. By the way, instead of the angular hanging adapter, it is also possible to attach an ordinary plug and use it in the outlet. It is a good product that can be enjoyed in various ways, depending on the ingenuity.
Cool lamp, Connect was something different in color otherwise looks really cool
Excellent Product, easy to install but you must take into account that the support for its installation is for a 1/2 chalupa ”because it was very small for me
Light looks nice and will complement other lights thar we already have. . I still need to install 120V US should work fine.Solid construction No installation instructions come with it. In US Blue is usually neutral, brown is hot.