SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent light exceeded my expectations. It looks great in my living room. I hope it lasts a lot. A negative note: the mounting of the bracket is not simple because of the feeder TOO large compared to the container
Good cost benefit, well finished, but it is very sensitive, beware when handling not to break, the electronic plate comes in a white box of the photo and is out of the body of the part that goes on the ceiling, need to put up the plaster or other solution, in the most it is beautiful and difficult to regulate
Product as in the description, it turned out perfect, and easy to install .. Incredible as it seems arrived in 7 days here in the river of January ..
Perfect! Came super well packed and is of extreme quality. Arrived super fast TBM!
Simply Wonderful! Shipping was very fast! The delivery in a week! In Love
I am satisfied with the product. The quality is excellent. All the parts declared were in stock. The desired effect was achieved: the kitchen became much lighter and the modern lamp visually made the room longer. Dismantling the old and installing the new lamp took 2 hours of time for 2 people. Seller and recommended product.
Impressive! We really like it and it has a strong light. It was not so easy so assemble it.
I loved it! The control works a lot, great quality, arrived fast and light exchange
I was really happy. I haven't tried it yet, but everything looks good. You can use it with peace of mind. Thanks so much Ali express employees are really nice.
Came the Duger shvidko.-10 days on the mist expres. married two. Garnoi, everything is packed. Whigle stylish and daily.
Excellent, looks heemosa, they are metal and very good endings, the remote control works perfect. I'm gonna buy another
Very fast delivery. The chandelier is very nice. I recommend.
The hell can be adjusted in length. Very fast shipping to my country.
Arrived a lot fast, it's just like the photos! Lindooo, I loved.
Very beautiful lamp, very simple to assemble and accompany tools to assemble, came well packed and the parts are all fitted in a block of polyfoam, worked all the lamps, but I have the impression that it's very fragile, Be careful not to dope the threads during Assembly because the threads of the fittings are very thin.
Beautiful and perfect for on the table has two positions of warm and cold light and already comes with light bulbs. High adjustable cable fast shipping in less than two weeks at home
Excellent lamp looks beautiful and perfectly regulates with the control, you have to be careful with the installation, because the transformer is delicate
I loved this lamp. Very beautiful. Looked perfect on my bench. She changes colors the lamps. I highly recommend this product. I do installation. Very good. Is adjustable in height. It was super worth it.