SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful and perfect for on the table has two positions of warm and cold light and already comes with light bulbs. High adjustable cable fast shipping in less than two weeks at home
Perfect luminaire, well finished, simple installation, electrostatic painting, and comes with screws, bushings and keys for installation…
Well packed, arrived fast, beautiful golden!
I am satisfied with the product. The quality is excellent. All the parts declared were in stock. The desired effect was achieved: the kitchen became much lighter and the modern lamp visually made the room longer. Dismantling the old and installing the new lamp took 2 hours of time for 2 people. Seller and recommended product.
Excellent lamp looks beautiful and perfectly regulates with the control, you have to be careful with the installation, because the transformer is delicate
Beautiful, I loved... Very sophisticated...
I loved this lamp. Very beautiful. Looked perfect on my bench. She changes colors the lamps. I highly recommend this product. I do installation. Very good. Is adjustable in height. It was super worth it.
All good thank you so much now just to try... Tested everything OK
Looked great, very good quality, lighting too. I myself installed on an 8-seat table and the size was perfect.
Beautiful and functional chandelier. Great quality and met all my expectations. Is already the second I buy.
Cute but this does not come with the control as it says in the ad the colors change on the switch even
Very pretty I do not yet have a mantes I will come back when I want the mounted
Very good. Quality cool too
Excellent light exceeded my expectations. It looks great in my living room. I hope it lasts a lot. A negative note: the mounting of the bracket is not simple because of the feeder TOO large compared to the container
Simply wonderful!! Just like the photo! Beautiful!
Arrived whole, we will assemble and let's see how it shines
Absolutely awesome!! Easy to assembly and install!!
Good cost benefit, well finished, but it is very sensitive, beware when handling not to break, the electronic plate comes in a white box of the photo and is out of the body of the part that goes on the ceiling, need to put up the plaster or other solution, in the most it is beautiful and difficult to regulate
Product as in the description, it turned out perfect, and easy to install .. Incredible as it seems arrived in 7 days here in the river of January ..
Perfect! Came super well packed and is of extreme quality. Arrived super fast TBM!
Looks relatively OK. You just keep getting the lights right because they're getting twisted.
It looks very nice and good quality, the shipment was delayed, but it arrived, I have a question when a led is found where I will get it
The lamp is super, easy to install, gives a lot of light
Simply Wonderful! Shipping was very fast! The delivery in a week! In Love
I have been super good weather yet I do not install it but I hope that everything is good the golden color I love this beautiful