We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Details:
Main Materials:Hardware+Acrylic+Aluminum
Dimming:YES (Only Brightness Dimmable)
Remote Control:YES (Only Brightness Dimmable)
Cold White No Remote control option: 6500k cannot be dimmed.
Warm White No Remote control option: 3000k cannot be dimmed.
Natural Light No Remote control option: 4000k cannot be dimmed.
3 Colors No Remote control option:
Contains 3 colors: warm white light 3000k-neutral light 4000k-cold white light 6500k, you can switch the color through the switch.
Dimmable With Remote options：
Contains 3 colors: warm white light 3000k-neutral light 4000k-cold white light 6500k, you can switch the color through the remote control or switch.The remote control can adjust the brightness of the light: 3000k-6500k.
Cable:1.2m，If you need other sizes, please give us information in the order（Max 4m）
Power:DIA40CM，19W，
DIA60CM，35W；
DIA80CM，50W；
average Life: 30000h
Light source type: LED Chips
Light source Included or Not: Yes
Attention Customers:
1.We are the factory online store. If you have other requirements, you can contact us. We will provide you with good service.
2.The dimmable item not only brightness dimmable but also color tempreture adjustable!(with 2.4g RF controler)
3. The cable length we provide by default is 1.2 meters. If you need other cable sizes, you can send us a message after paying the order, and we will provide according to your requirements. We can provide cables with a maximum length of 4 meters.
4.If the goods need to pay tax in your country, I am sorry, we are not responsible for this part of the tax. If you have any questions, you can contact us.
5.According to the latest EU legislation, all raw materials packages are now subject to VAT. When the value of the raw materials package is approximately 150 euro, the buyer must contact the local post office to pay the VAT.
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