SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Despite the breakdown in transport arrived everything correct and working
The pendant is very beautiful and easy installation, it is light and sophisticated! The light is pretty strong! that it's very worth it! I also ordered extra cables and were sent correctly!
The packaging is very thick, there is no damage or defects, and the installation is also very compatible with the decoration of the home. I like this style, good quality.Very satisfied
The exterior design is good-looking, simple and creative, and I am very satisfied
The quality is good and the logistics is fast, which is worthy of praise
Very good, the baby is very tall, the quality is very good, it looks like it gives people a sense of high-end, and the price is also appropriate. This online shopping is very pleasant and great.
A sensational product. Well done. It came pretty quickly. I recommend!!!
The chandelier is designed with a sense of art, it looks good on the installation, and the quality is also very good.
The size is appropriate, the light is gentle and not dazzling, and the style is good-looking and generous.
Everything is great. Everything works. I will add the photo later when we hang it. Delivery quickly, even ahead of time
The delivery will arrive soon, the packaging is very good and not damaged, it has been installed, and the lighting is soft and not dazzling.
It's very beautiful, the quality is very good, and the design is very good.
It's very beautiful and the lighting is also very good
The physical object is the same as the picture, the quality is good, and the appearance value is also high.
It shines very well, it does not weigh and it is the same as the photo
The quality is very good, and the installation effect is good.Very satisfied
It is very beautiful, for a living room it is perfect. Arrived early.
works great. if I ordered again i would do "brightness dimable" very fast shipping