SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent decorative lamp, is of good quality
Very good
All very well
super cute
Wonderful!!!;
Just as described, very cool little lamp :)
Very good recommend
Perfect
I recommend you to be a baby.
Cute in the palm of your hand
It's small, it's not cheap, and then it looked a little poor, but it's not bad and it's not too bright at cute night. That's just right. All of them are cute. You have to buy a lot of things.
really cute, it is small but the light is bright and warm, making the room very comfy
It's small and cute. It automatically turns off after an hour. I'm afraid I can't keep it on.
Too Beautiful and came very fast amazing
Too pretty, it really gives an extra touch to the decor even if it is very little light, however I took it precisely because I needed a very soft night lamp
Beautiful
Cute
I really liked it. A fragile decorative item, it is necessary to take good care of it so that I did not fall on the floor. Its color is pleasant and its light is not strong. I realize that my light is not in the approximate time frame in two hours, I will recharge and maybe that will solve it. At first I have nothing to complain about, it is a really very nice item. Is likely to be only for at the time of sleep indoors and dark. Beautiful! Decorative! Gift who you like or to stand next to your bedside, table, drinks bar, music sound. Love it!!!!!!!! Arrived packed properly so as not to damage.
It is beautiful, it complies with the description is very cute
It's good, it's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good. It's good.
I'm so happy. I have an emotion.
It is very small and very cute, well as decoration.
A cool tiny nightlight. Nicely Made
✨️✨️✨️✨️✨️✨️✨️✨️
Love it, very good, it lights up well by the size