SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Arrived unexpectedly quickly! In 13 days to Serbia. It works great. Thank you!
The device seems to be very good and of excellent quality, with three speeds, which I like very much, and the most beautiful, charging, I'm going to use now.😍😍😍😍😍😍
Just perfect I ordered red color .. Running well recommends heat
Came well packed and is just like the ad is very light and easy to use as well as being portable and taking up little space. Has a good cost X benefit.
Very high quality stands firm, there is a 3-stage speed of mixing the coffee very well and foaming the egg without any difficulty I got it I am very glad I bought it, I recommend it
Fine mixer. All modes he works. Try with milk now.
Very nice and practical packaging came quickly as I expected thank you very well
Good package 👌recommend this seller
I loved it, it is very practical that it be rechargeable and have 3 speeds. In addition, it comes with two accessories and the price seemed very low
Me like a capuchiator itself with the power of charging, not with a battery. These Garno viglyadak and let me know in the Russian vazkhka, yakysnim. Buv packing without a box, just in a puffy bag, a bunch at the end of the house, all the details, do not bend. Three shvidkosti to switch, but it is necessary to press the button on. I didn't try to beat the milk for Kavi for 1-2 shvidkotya, I didn't try it for zbivannya. I bought a lot of charges, it was necessary to whist the charge. For such a time the purchase of the tsylkom vipravdan.
It was a gift and he liked me a lot, it serves very well👍🏼🧡Good quality price
It works very well, I turned it on and I think it has good power
Excellent quality, 3 speed modes, packed very securely
I recommend the product has good power
Super Super
The product looks good to be super well packed👍👌The product looks good to be super well packed👍👌The product looks good to be super well packed👍👌The product looks good to be super well packed👍👌The product looks good to be super well packed👍👌
The product is very well packaged and looks good. I tried the whisk and I quite liked the result, the quality and price are good. I recommend it is worth buying.
Comes protected with this air bag, does not bring the base, I like it is red, rechargeable by usb, brings two kinds of beater and has three speeds
Bonito
Very well packed, worked very well
Wery nice
Super
Thank you, recommend! Nice product, very good quality and securely packed.
Delivery to Lithuania is very fast. I like it, I can recommend it for purchase. We will use it, then we will know better about the quality.
I liked it too much, it's three good speeds. IndiCo!