SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Best pillow for sure, now I only use it and goodbye back pain.. Recommend the seller and the product!
arrived sooner then I expected. I'm very impressed with this pillow for the price. I slept on it last night its very comfy for back sleepers or support when reading a book. comfortable for side sleeping with arm rest. removable cover for washing. Good quality memory foam for neck arthritis support. I recommend this product and seller shipping very fast too Ireland.
The first thing that Abdul Majid through the SNAB flew and Mhajaqat and returned the price higher .. I put her in the basket, I monitored the shows, and I took two pills with no actual experience, which I regret being confident in my hometown's son.😆🌹Worth following shoppersen
this pillow is amazing your neck is perfectly held and your sleep is so much better love this
It is as seen in the photo. Satisfied with the purchase.
love these pillows, bought this as my backup because I love using it all the time
Mega comfortable pillow at a great price
I like it very much.
Great pillow! Just air it out before using it.
I'm really comfortable and sleep. It's easy to lie on your side.
Very orthopedics, sickly, having saved the perch Super!
Fast delivery and good ores and very convenient very
Wipe out the pillow shvidko. Goods of clump packing, without ear packing. I will describe it. Odorless. I will write a dodatkovy vidguk. Seller recommend.
The pillow is great. Very comfortable, finally my neck does not hurt. I think I finally found what I was looking for. If it was a little taller, it would be perfect, but I managed to put something under it.
I liked it! Accommodates the cervical well. It is soft and comfortable.
Excellent if you have memory foam, comfortable and soft. I love it. Also for the price also seems good to me
I like the pillow, it's pretty big, the quality is good. This is salvation for your back and neck. I'll take more for my family.
The pillow came for 10 days. All tsyle, in the garny station. I have a specific smell, having added to the decylka of the days of the vivitrite. New vidguk of the spannya. Katsapam and do not rub, I will slap in the ass
The packaging is meticulous. The delivery is fast and the use has not yet been done. The delivery took about a week. I think I bought a lot cheaper than domestic. I want to use it after surgery ^ ^ I like it ~ ~
The pillow has only just arrived, it seems to be okay, quality very good, material very cool. After Unpacking after a while, it gained volume, does not stink, pleasant material. I feel like it's a little too short, though, so I'll probably have to put something under it to sleep.
When I first opened the package, I had a little smell and I was nervous about it, but it's gone! There is no empty space in the neck ~ ~ It feels like it is fixed and cozy ~ I am satisfied ~ ~
The cushions are quite comfortable, but they have small imperfections on the seams, otherwise nothing to complain about!👍
Very good and comfortable.
Okay, it's a little low, but it's easy.
It doesn't taste easy.