SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The best pillow of my life. The case can be removed for washing. Perfect for my neck. Thank you. Thank you.
Really good!
feels great
Loved my super Indico pillow, customer loved it and accommodates a lot
Vavit all!! Delivery Shvidka Mist Express packaging is simple!!!! Everything has arrived, I recommend the goods in the seller's inventory!!
I bought two. I was surprised that they were two different shades of grey as per the picture. They are certainly of very good quality & I cannot wait to try. I'll wash them first. I'm just loving this AliExpress experience. I've virtually said goodbye to Amazon & Ebay
It's comfortable and nice. I'm using it well.
Good product
Curious about how these sleep
Well received. I'll use it well.
The pillow is cool, but I would like a little softer, and I'm more likely to have a flat pillow, as it turns out
Best pillow without a doubt, I'm not without. I already bought one for my wife and one as a gift. I recommend the product and the seller.
The product purchased on the same day is still not delivered fast and the quality is safely and safely it's nice. It seems to be a little easier to turn off, but it would have been a little elastic. is superior to the product
Feels like an excellent pillow, I haven't slept on it yet but the initial feeling feels great, thanks.
Surprised me! Very comfortable and soft pillow, I managed to sleep peacefully with him! It has a smell but very soft, nothing to bother!
I am satisfied with the product and delivery is fast ^^
As the photo, it has no smell, it needs to be tested, but it seems good quality.
Article well arrived on time. Corresponds to Knife expectations. I recommend this article. Perfect for sleeping.
I am satisfied with the product I ordered for 7 days, but after 2 days, I ordered this item at half price at 1,000 won Marts the explanation is the same and the attack is half price. Like!
The quality was too good than I thought. I have a long private house and have only one, but I'm thinking about buying more at a discount. The neck and shoulder lines are basically supported. I don't leave a review well.
The pillow is very good as in the photos very comfortable there is a real support at the neck I recommend
I 've been using it for 5 days and I can't sleep well, I'm trying to get used to it, with this pillow
The case is a good pillow, especially the main thing is that it is even more convenient to advise
Looks good, I don't use it yet.
Best shipping best