SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
pillow looks like the picture I will be using it tonight,I already have a Angel wing and it's great hope this one is a little more firmer but not to hard
The pillow arrived one day later than promised, but in general very quickly in 6 days to the UK. One day late I received a £1 coupon from AliExpress. The product fully corresponds to the description! Without smell! The cover is sewn with high quality. The size corresponds to a standard pillow. I liked it very much! I have a problem with my neck, so I have already changed several pillows. This pillow is the best! I recommend!
It took some shipping. It smells a little bit. Tense is medium. Thanks to this, I bought it cheap.
The well-off came to the end of the shvidko, the goods to the seller.
The product is exactly as described in the advertisement. The weight of the pillows is soft and light. Excellent.
these pillows feel wonderful, even the case is silky. Be careful how you wash them.
Excellent Product!! Matches the description and the image. Very good investment to rest my cervicals. It has a closure which allows you to remove the lining to be able to wash it. I will buy another one! I loved it!!
Very soft and comfortable Superb quality I arrived with a synthetic smell
It's very big .. I'll write it after using it. Ono, You Oto'roger. ㅗ 노 No.
very happy with this, soft and comfortable memory foam (real!) and I'm really looking forward to trying it tonight. will leave a follow up review after I've slept on it. thank you, seller! 👍⭐⭐⭐⭐⭐
I am surprised, I arrive super fast. Incredible more earlier than expected. As for the product. Is bigger than I thought. The upper fabric is very thin, although for the cold weather... Mmm would have to try it Since to the touch of an afternoon I feel it very cold haha. It must be because of me the cold weather. I will update after a few years of use.
Great buy
Excellent Product, better than description. Super fast service and delivery. Product of great quality.
Nayruzha yak I have a Bula pillow!)🤩❤️🔥🫶Taka is handy, for sure! Make more Shia, but don't hurt now! My brother's little bit!!!) I'm in the grip, my recommendation💯🔥
Well received. It's soft and comfortable, but it smells a little bit, so it's smelling outside. I hope you don't offend. You're well received.
Fast delivery. The pillow is of good quality. The size of the pillow on the seller is correct. it is already the 2nd pillow.
The pillow is great. It is not soft, but its shape makes it possible to arrange the head and hands. I bought the first one and after the tests another 3 for the family.
Everything is OK, the pillow took the form right after the spread is sleeping quite comfortably. We will see after a longer time of use. I recommend the seller❤️🥰😍
Cushion with fast shipping. Whether it's convenient I'll just find out. So far, she looks good. I hope the pain in the spine will pass.
Is it so good than you think of King Woo? It smells slightly, but it will disappear in time. The resilience is also good and warm!! I'm so satisfied.♡
I have a straight neck disc, so I changed several pillows to try it, but this time I bought a naughty pillow it's inconvenient and I'm sleeping well. It's strong.
This is my first pillow of such a plan and I have nothing to compare with. But, the quality of the pillow is very good. It is quite comfortable to sleep on it, the neck supports very well + there is room for hands, which I like very much. After sleep, the neck hurts not so much, though I slept only a couple of hours during the day, I hope she will continue to please me. Tk ordered due to severe neck pain after sleep. The only thing that confuses me is that there are no spare pillowcases for this pillow.
Everything is super, the parcel arrived quickly, we didn't communicate with the seller. Everything is super, the parcel arrived quickly, we didn't communicate with the seller.
Comfortable crumble well and recover, we will continue to exiting
I was worried about coming because I was stone-dried, but I'm fine. It's like a picture. Beg! I'm comfortable. This is really good.