SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Excellent quality. Fits perfectly in size. The magnet is strong.
We are very happy with this screen and we like the magnetic closing
Works well, the magnets are a bit weak but it's acceptable.
This product is excellent. i wanted a privacy blind on the lower 50cm, so i successfully ironed on heat transfer vinyl,htv. also, due to my doorway height, i had to shorten screen to 176cm. very difficult to custom resize, but accomplished! 😁 this product helps me use my balcony without repeatedly sliding my original screen open,closed; open,closed; open,closed…. ✅✅✅✅✅
Delivery was fast, the product quality is good, and the size is accurate. The Velcro tape has strong adhesive strength, so it won't fall off. I will purchase additional sizes. I recommend it.
Really good
These are definitely the best mosquito nets I have ever bought. They have strong magnets that prevent them from opening even in strong winds. They are perfectly sewn, even, and nothing has ever happened despite my dogs scratching them when the door is closed. Thanks to these mosquito nets, I didn't have to damage the frames (I originally wanted to install frame-mounted mosquito nets that require drilling), and the dogs can come and go freely, unlike the insects. All the mosquito nets in my house are from this seller; I also persuaded my parents, and they are very satisfied as well. Great! Great! Great! I recommend it wholeheartedly! Best regards to the seller and the manufacturer 🤗
👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍👍
Very good and of high quality, I liked it. I think the durability is good and long-lasting. It took 12 days to arrive here in São Paulo, Brazil.
Ok, the seller is great, I highly recommend it. Received without any problems, a good product for this price and this quality, I strongly recommend it. I'm saving up to buy again, thanks to the seller!
It's quite good and practical, the only downside is that the glue on the velcro tape isn't firm enough to last long; it came off on the same day. But you can fix it by adding hooks when you put it on wood, so it stays firm and secure without the possibility of falling off. However, if you put it on plastic or cement, don't expect it to last long.
It's quite good and practical, the only downside is that the glue on the velcro tape isn't firm enough to last long; it came off on the same day. But you can fix it by adding hooks when you put it on wood, so it stays firm and secure without the possibility of falling off. However, if you put it on plastic or cement, don't expect it to last long.
Ok, the seller is super, I recommend it. Received without problems, good product for this price and this quality, highly recommend, saving up again, thanks to the seller!
Perfect!! Helped us all summer! The kids don't remember to close the door and yet there are no mosquitoes at home. Highly recommended. This is the second time I order this. It can also be hung if the door opens from the other side.
It's quite consistent with the description, the mesh is sturdy for my dog.
Delivered compactly, easy and quick setup even by yourself. Magnet strong and holds well.
The mosquito net is beautiful, very easy to install. I like this variant with a soft edge more than the previous version, it adheres much better to the velcro. Exact measurements. I recommend this seller as I have already ordered 4 times.
Fits perfectly to our doorframe. The measurements that i have provided have been respected and the screen glued perfectly around the door. Magnets are strong enough to close the door when anyone passes through.