SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of tophomeclub (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
SAFE SHOPPING
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
FREE SHIPPING
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
FREE RETURNS
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
NEW ARRIVALS
Brand new products are available on a regular basis.
PRICE PROMISE
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.
EASY TRACKING
Check your order status online. As easy as that!
Everything is good, but it seems like it arrived a bit late, though it came earlier than expected. When I got home from work, I tried to do it by myself since it was at the door, but I couldn't do it alone, so I hesitated and asked my wife for help. We did it together, and it was really easy to install. It didn't come with anything missing, unlike some other products from Ali. The necessary parts are precisely cut and delivered. I wish there was more of it, but it was nice that it came with plenty of extra space. But some of the magnets are a bit weak. Could this be possible? Could the quality of the magnets be inconsistent? I think I need to prepare magnets separately to reinforce it. Other than that, I really like it.
This is not the first time, and of course not the last. I really like the products of this seller. Everything is made according to the customer's specifications and with uncompromising quality. 199.5 X 190 I am very satisfied. Fast delivery and well-packaged. Thank you, dear seller.
Arrived quickly, the size is just right. Magnets attract well. I hope it will last a long time.
Great quality. if you need another size, you could write to seller, and they make you specific size. delivery was unexpected super fast. easy to install
Received quickly and matches the description perfectly. The finishes are of good quality. I recommend without hesitation.
Fast shipping and excellent product quality. Everything arrived well-packaged and exactly as described. The build feels sturdy and reliable, and assembly was very simple with clear instructions. Great value for the price - highly recommended!
The product and the service are great! I have got exactly what i ordered in a short time. I ordered 2.55x2.70 meters as you can see it fits perfectly! Thank you!
Item as described, arrived on time. Would buy again
It's good quality and easy to install by even one person.
as always excellent, great help with the purchase, comprehensive explanations, excellent advice. Highly recommended.
Quality product received in excellent condition and perfectly matching the dimensions of my bay window.
Everything perfect, the order was shipped very quickly by the seller. Good quality of the fabric.
Amazing, i can only recommend this company ! I ordered even one on measure on a sunday. They sent plans within minutes and i received the order 8 days later in switzerland. Never had i had such a fast delivery, Product looks great ! Thank you !
Communication with the seller amazing!! I have already bought from them multiple times!! Super recommended 🌟🌟🌟🌟🌟
Supplier really very attentive and responsive. Very well advised. easy to install. Just the delivery is expected to take a bit longer. Product shipped the same day but delivery received 2 weeks later. Otherwise perfect. we no longer have flies inside. I am ordering for the other windows. Thank you very much
Really, I am very satisfied with the price-quality ratio and the speed of receiving the product. I highly recommend!
Really good option for a large slider, 260mm high and 220mm wide, fits just right. Velcro and sticky backed tape to attach. Expect with 1-2 days of sunshine any creases will come out. Super happy with this as the house is a rental..
Extremely satisfied with my purchase. quality product. The seller responded to my request by sending the item with the requested dimensions.
Stunning, ordering it several times already Very high quality.. This time I ordered to put on a window and it's perfect!! !