SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent, good support, good padding, good size.
River
I am very satisfied. Your back is comfortable. The material is fine. Height and size are also suitable. The sponge density is fine, the smell is not bad and quickly falls out. Even if you lie down right away, you give your waist well and lie on your side.
It's still before use, but what you used to use A little bigger than the size, so I feel like my waist support is going to work!! You 've come to me without smelling or gathering!
It's a price-like ^ ^ It is easy to carry, and the fabric looks cheap and looks like a velvet fabric and has a zipper. It seems to be easy and the ^ ^ tension is also good. Shipping is also fast compared to other items. It's hard ^ ^
very good
Very good product if you think about the price If you buy a product guide on the same domestic site, you will have to pay more expensive. I could buy it for half the price. I bought one because my back disc pain was pretty bad, but I liked it more than I thought, so I bought an additional one of my parents. Many
You're fright.
It's big, so you can turn around.
I bought it because I was in a back, but it's okay. It's similar to selling in Korea, but the price is cheaper......
The price is good, the height is right, and when you lie down, it is perfect to put it on a belt watch. If this is too high, if you put it on your waist for a long time, the work will go. Amton doesn't do it, buy one ..
I bought two things and compared them. This is much better to write in bed.
Very well it is also removable, very soft, good material and super fast delivery.
So fast the delivery is very useful and we all welcome the goods and use more I would like to buy this so fast shipping is very useful we all welcome the goods I want to buy more