SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Thank you very much the seller arrived very fast very beautiful recommend they will not regret Arrived very fast in 6 days So I made a mistake I bought 4 seats because my chair and A L of four seats there did not arrive I had to buy 2 lining. 1 of 3 places and another of 1 place
I arrive early, it looks like a glove even though they are not custom-made covers and the sofa is a bit peculiar
Perfect Bull like pictures
Good material, color is pretty, but, don't fit... So I need to order another piece
The product arrived on time, the sofa has not yet been made, the material is in line with the price
Compliant with the description for the correct small part es
Not super easy to install but it looks good in the end! A pity that the color black Gray is plus blue as gray. But it does good on my sofa.
Magnifique
Soft material but small for a L ágape sofá good for Longchamce
Just amazing, came at a record speed! Looks good and sitting well and easy installation! I'm satisfied and recommend!
They are soft, very adjustable. You can accommodate them quite well. I ordered 2 equal 145x185 cases I loved the result, although it cost a little alone... Very happy.
The products of this store are very trustworthy and of good quality
If you like this product, don't hesitate, place your order now, the logistics are fast
The fabric is soft, I really like it, and the logistics speed is very fast
Super, only that the quality is very thin, transparent, but it is good in general, I am just
Recommended to everyone, I will also purchase more
Received the order soon, thank you to this store
So it is really a great item the fabric and nice and very stretch and not transparent !!! I recommend 10 times!! My couch and awesome!!! Buy it!!
I already put a comment because I bought two, it's a good product but for a corner sofa like mine you have to two pieces
I really like how it looks and you don't have to fix every two by three the cover is held thanks to the seller and for fast shipping
Very satisfied with my order, I chose the very big one but it's fine I love the fabric very soft
They look good only that in the corner room I had asked for one individual and another with 2 seats
I just put it on and I'm quite happy, the fabric is soft and looks quite good, although for an eskilstuna sofa from ikea the 4-seat one is fair. I think that, since the fabric is very elastic, it will give of itself and it will be perfect. For the price I am satisfied
Before date excellent quality is what I was looking for for me furgo Camper and good dark gray color many thank you Aliexpress😊And the whole team ..
I feel that it is difficult to make him shoehorn with an armchair in L, so I asked for two to cover each body. My intention is to cover it by pets, I did not worry about aesthetics so it is perfect for what I wanted it.