We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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beautiful🥰🥰🥰 I didn't think it was so nice, it looks like a high-quality brand.
Looks really good and strong, I highly recommend this faucet store. This time it arrived perfectly protected with all the parts, and the faucet allowed changing to several modes like rain and smooth flow. The faucet is really perfect with all the parts. It's worth buying it, it's even a quarter of the price from stores in Israel, and this is the first time I've purchased something like this at such a high level.
I loved the faucet, it came exactly as described in the advertisement! This is already the second faucet I've bought from China.
I am so far very pleased with this faucet. Works well but delivery was a bit long. Plus the first time i ordered they cancelled my order and sent me a refund so it took even much longer.
Beautiful battery, looks really nice, lovely color, no flaws, no scratches, well secured. We'll see how it performs in use.
I ordered the raconah for the time and for some reason the order was canceled by the website, after a second order the item arrived quickly than expected, packed in a very good and protected way and looks very beautiful and all this before installation
The faucet is excellent, everything fits well except for the hose - it had to be removed from the old faucet because the thread was too small and didn't fit.
Very good peoduct; it is even beatiful in reality. Good comunication with seller. I will buy again for sure.
The faucet is simply the best! Everything was installed, it came in the package, everything is included, everything works. Looks great. Metal.
Very beautiful and more beautiful than the pictures, even though it arrived on the 25th, although the delivery was expected on May 1st, this is a feature. Hopefully, we will install it in the kitchen and enjoy it.