SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Beautiful D +, tested and approved. Arrived complete and in perfect condition👍🏻
Great astronaut whit music and nice views. My son loves it and have it in his room every evening.
I found it very liiiindo. Arrived and it's working perfectly.
A fire astronaut, like a number of characters, more function from the console. Head to trim on magnets. The remote battery has. I will describe vidpovidav. Packed at the koolorov box (Crooked trohi) and in the middle there is a dazed shell from pinostErol (4 photos). On the bully. 2.5 tizhna.
Arrived with the box a little crumpled, but it's worth it, everything is working
As in the image and you look very well, only that it was daytime, you don't look very well at the light in 10 days
Excelent product, my girls are stunning with this present, the sounk is OK, I would love if the laser would have some movement effects and more images than the moon.
I adore it, but I'm bothered by that rising moon that can't be modified
Very good product and very nice, the delivery was very fast and very good attention and everything went very well I would order it again
Excellent! As in the description
Astronaut super. Having arrived shvidko. Everyone is pratsyu. The speaker is Duer yakisna, the sound of the Duge garnies can not be noisy. Project will get usyu kimnat. Duge Garno. I will supply the cosmonaut and not be good. Ditina Happy
The box came with blows but nothing that affected the product is really surprised with the material, it is of very excellent quality definitely recommended
Good size excellent light, with rechargeable sound Connect via Bluetooth for an excellent purchase song
Product arrived very quickly, but the package came well dumpled.
Very good. I liked it and it is very beautiful the fourth feather that has no option to stop blinking but apart from this I really liked
I really enjoy the lights are very cool and have many varieties just connect on a normal cell phone charger or can be used even with a power bank the lights are very cool really my wife thought it is very cool an interesting climate if you have children can also Be used with the lighter lighting has red has blue is top would buy again for sure the price is not so expensive the quality is very nice the finish is cool well that's it buy and they will have some very different lights of the Galaxy in your room
The product arrived intact. All right. Only that the box arrived battered. Not good for sales to deliver it like that.