SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It was a little big on the sides but it looks super good, very soft
Looks good. There are problems with the sizing - I ordered the cover according to the seller's instructions as shown in the ad, but when the item arrived, I realized I would have been better off going a size larger. Installation was not easy - the cover needs to be stretched a lot, with one end or the other popping off. Sewn ropes for fastening are not enough. Overall, a pretty good cover, nice color, protects the leather sofa well from children - and if you try hard enough, it looks good. Would definitely recommend to others.
Nice fabric great value for money
According to the description
My second purchase from them. I love these sofa covers. Does the job to protect my sofa. Easy to put on as well.
It looks great, the shipping was fast, it stretches quite a bit fair for me sofa, I will order a bigger one. I love a very nice color.
From the water and high quality really liked, hot drop fabric
Perfect fit, very good material
Thanks
Everything is fine..., you can of course correct and cut on the folds in the shape of the sofa, but in general-it will do...
Very nice, it looks very good and is worth the beautiful and beautiful, it looks very good and is worth the price
Ordered 2 pieces of 3 for the corner sofa. In this case, the main thing is to distribute the case well and fix it. The stop is of course rather weak, I used metal pipes, the village is perfect. I'm Satisfied
The quality is excellent, the delivery is fast. But how to wear the case correctly is not clear at all.
fast delivery, items are exact as picture, love it very soft
Good product, good quality and fast transportation. If you stretch a lot, be guided by the measurement table
Easy to place on a Klippan from Ikea. The Klippan does not allow to fix the tubes on the sides of the armrest but the rest is ok. Color ok, the fabrics is quality, we will see over time. I recommend to replace those from ikea cheap.
Perfect!
Due to the measures it would work and there would be a little left, but it was well in the right measure. It could even be a bigger size, because behind it was missing a little and as we sit the fabric stretches and leaves the place. But he's great and beautiful. Have to pull until you hit it well.
they fit perfectly and they arrived super quickly I will be ordering more for sure! 100% recommend
The cover is as they put. Happy with the thickness and softness although the container arrived broken and what is worse in one of the corners. The measurements conform to what they put. The shipment was very fast.
I did not immediately understand how it took hold. A pity that there is not a model in the packaging. But otherwise a perfect effect.
Ótimo and Macio! Worth It
I liked it, but if it is an armchair in ask for a larger size, it is like in the photos, it has strips to be able to adjust it from behind or below
Very satisfied with product, fits ok, material is better than i expected, so very happy thank you.
Very nice