SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Product of extreme quality. I'm impressed! I recommend the purchase. Fulfills everything it promises and I am satisfied with that. Congratulations to the seller. Agile and arrived before the deadline.
Good product in terms of quality, does not bring instructions to install and assemble, bad that, now to look for tutorial🙄
Cute Cute cute very good quality little to me recontra wncanto
Everything came to finish the shvidko. I am good for the Whiglyad all good, stylishly Whiglyadam, buying hard!!!
I just received the product! Apparently, it all complies with the announcement. Reasonable finish, came a thread deer roll. Bora install to see the quality in action.
Excellent product, very satisfied with the lived experience. Very friendly and responsible seller. I recommend the 100%.
The product arrived on time, the quality seems excellent, I have not used it yet, the packaging is good, thank you
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perfect fit, perfect quality, solid, and good for small spaces.
All ok price quality is quite well the tap is metallic same as the holder but the pineapple with trigger is quite weak I hope it holds in general is very well
It arrived well packed all as it is not yet installed. I will do it soon.
Perfect, good quality,. Miy recommended. Arrived within a few days.
Great packaging, bubble wrap, fast shipping & delivery, think ill order more, 😄👍 hope all will be fine.
Muuy well, they have even sent it with their Teflon so that you do not have to look for it in your tools. Looks very good
The wrong color came. This product was not the color I wanted.
I received on time, apparently very good material, it still takes me about 30 days to test.
Everything arrived according, well packed and in time, it remains to be tested
Product arrived fast. Has a good quality. Easy to install. Looks good and the water jet is to the good.
The shower itself is well fragile, probably contrary another, but the hose and the rest are of good quality.