SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Exact to the description. I have taken 2 curtains for a hole of 80 cm. I will buy one more so that it is more dense. Happy with the purchase
Just as in the description, good quality, very nice item, well packaged and fast delivery Thanks to the seller⭐⭐⭐⭐⭐
As is to the image a little poor strips but they look very good I expected a little more thickness but happy delivery time the estimate
Good quality and quickly delivered
I really liked it very beautiful
Very cute!
All good with the order, there are already 12 pieces I order, eye is just normal decoration curtains without any LED light.
Good beautiful! But I thought it was Fuller
Super
I love them they look luxury they arrived before the estimated time, I recommend them, I have already ordered before and I bought 3 more
Great
The product is good as the picture and the shipping way and the packaging is very good
Very nice, if that's what I expected. Exlense quality and much better for the price, it arrived quickly and much earlier than expected.
Came quickly, to the Post-Mail Post. Agrees that it is not very thick, but very beautiful. I will try to supplement the review later when I hang.
Fast delivery. Ordered a 2nd curtain. Quality is not very good. But the price is also to that
Se and bien
I liked it very much. I had already bought one and I bought one more to keep the door down
I bought 02 curtains the same, as I thought only one would be left with a lot of space between the lines. I haven't installed it yet. The curtain is beautiful, identical to the ad. Excellent quality. Arrived well packed, without any odor. I recommend it.
Perfect, I bought it to put on the balcony door and it was very beautiful.
Very fast, about 3-4 days! I already had these curtains and I really like them. Especially because in summer the air runs well and gives enough intimacy ai you put quite a few although it is not complete intimacy but I like it that way. If there is a lot of current, they move a lot and you have to tie them down. The gold ones are a little yellowish, I like the silver ones more. Good seller
Arrived right I liked the product
It is the second time that I buy it it is very beautiful and if it comes to the exact extent
The way I needed it.
Everything came right
Coming from the very Raer is recommended