SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I arrived in excellent condition. Very well packed and the box without any damage. Just need to try it to know how it works
The dryer is excellent, it dries the clothes very well and leaves them ironed, the shipping was fast
The device came intact, tightly wrapped. Fast delivery took a week and a half working good. Heat is not too high so as not to burn clothes. It is possible to turn off only by removing the outlet from the wall. The color is beautiful
Loved it, works perfectly, fast delivery
Product arrived ahead of schedule, fast delivery
Super mega recompendo🥰
She's great. Takes up little space, in a short time dries clothes very well. It took a long time to arrive.
works great, thank you 💯🙂
Excellent, recommended
bad costumer service...The bag arrived so that it connects only with the zipper in the back, and not straight with the opening in front. I tried to contact the seller - it is impossible to write to him. Only a bot or an agent who couldn't help at all... They offered me to return the product and get a refund. There was no other way, even though I explained many times that I wanted this product, but with a good bag, and not my money back...
Very fast shipping good. It works well and I like the product so much.
The courier company are thieves I lack many things in the orders as long as they do not send them to me with another company Voi to stop buying ecosooting are thieves of four items in the bag missing 3
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The product fulfills what it promises. Is a good option for those who want to dry their clothes faster and/or do not have much space at home to extend their clothes. I bought more in the hope that the same helps iron the clothes at the limit of the acceptable KKKKK. For Brazilians, I advise taking the option with an American socket and buying an adapter, because: 1-the standard socket I is not the same standard as ours. 2-the standard socket I is from 20A. which makes things even more difficult (but having an adapter, it is possible to use in 10A socket). 3-the take is short, most likely you will need an extension that reaches her.
I like the cost of money.
very good, work very well
Arrived well packed, it was a long time to arrive I still do not taste it, it looks good material
When I use it I will see if it does what it promises.
Working perfectly! I tested by drying baby clothes and they dried in less than 2 hours. I recommend for small pieces of clothing and children's clothes.
Item came as ordered. Early delivery
Arrived much before time. Works great, all as described. There are 2 levels of drying, one light and second is stronger and UV drying, too. Has 10 regular spots to put clothes to dry. I wish that cable is little bit longer but anyways this product does the job. Recommending seller and product.
A practical product, I plugged it in, it works, I didn't try to dry a garment, but it looks good, it arrived very quickly, thank you
I haven't tried it yet, but it looks like in the description
It dries quickly and is mega useful I recommend to anyone who travels and does not have a laundry dryer in the hotel