We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Q：How is the rug packaged?
A：Since this rug comes with a vacuum Packaging bag,it’s normal to see the fibers on the rug is not fluffy enough and there will be some creases. Please lay it flat for 3 days and wait patiently for its recovery.Please do not worry about this situation.
Q：How do I clean this rug?
A:Vacuum it with a low-powered handheld hoover. We suggest you vacuum or wipe it. When cleaning is required,please hand wash and air-dry to make rug fluffy. After the rug is air-dried, it’s better if you fluff it. Not machine washable.
Q:Is it the same thickness as the picture?
A:No, it has creases and the rug fibers don’t look fluffy. As these rugs are vacuum packed, they need to be put flat for a week to recover to their original thickness, we are very sorry to bring you some inconvenience.
SHOPPING TIPS:
1、Size maybe 1-5 cm error due to hand measure,
2、color maybe little different due to monitor.
3、Fabric material: polyester
4、Thickness: Filling sponge 0.5cm + hair length 3.5cm
5、Scene: living room, bedroom, study room, hall, yoga mat, etc.
Top picks just for you
This rug is actually such good quality for the price. It doesn’t slip around and is much thicker than i thought it would be.
Excellent quality, suitable color, suitable size, good material, I highly recommend it but check the measurements well
I am satisfied this is already the second I buy and recommend it is soft the color and perfect
Just to the measurements I select I love the material is very soft and satisfying
Love it it’s great thankyou so much. I got such a good deal and it’s so soft I hope I can keep it in a good condition
Nice carpet, but thin. Very smooth, and soft. But in general it looks very good. I'm happy,
For headboard not bad! Arrived fast. Good price quality ratio
it's made with not very good material, and you have to block it on the ground because when it arrives, it has a strange form
absolutely beautiful rug. I had to purchase more as they were so good and I now have them in most rooms. The are nice and fluffy! and size is perfect . Very good value for money and makes you want more.
This pretty only not very thick as it looks like it is, and size is not bad for the price🥰
It is quite thin, fusty and pachonsito, it is beautiful, I imagined it a little thicker
It is thin and light, it looks good quality and for the price it is an excellent purchase. Arrived very quickly. I recommend
Excellent product, the carpet is very soft and does not lose hair😲And it is easy to aspire.
I recommend it by hour, light, rozmir yak and declared, plump, we did it, I recommend
It arrived before my time, you look super soft and it adapts very well to the parquet floor, the only paste that comes home very folding in six folds, I think it would have to arrive in roll, it takes a while for the folds to fade, great for the price.