We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!
Great value for money
Very nice kettle! much better pour with this than my old one, and it keeps the temperature at the degree you want it.
So far so good, let's hope it continues this way.
Everything is great
It's what it promises, the thermometer seems to work well.
I really liked it
Even though I ordered during the holidays, the delivery was incredibly fast. Excellent quality for the price! It's an EU standard outlet, but since it's a grounded outlet, it fits perfectly in Korea as well. The water is adjusted in 1-degree increments, and the water boiling speed is also appropriate. The port base is made of slightly cheap plastic, but considering the price, it's excellent. The temperature display is clear and nice. In response to feedback that the lid was sharp, it was rolled inward so it was not sharp. I guess I received an improved product. I am quite satisfied with this level of quality for this price.
Hello It's perfect, the temperatures are working well. The spout is finely crafted to provide an ideal flow rate.
Excellent quality. Arrived without any damage. It generates energy when heated (needs to be taken into account). I set it 1-2 degrees lower.
Excellent kettle, granular temperature control, keep-warm option, and very good pour-over control. Highly recommended.
The teapot arrived as expected. It seems to have good construction quality and works very well. I like the quality and the feeling when using it, and it's quite intuitive to program the temperature and maintain it. Very good.
Super cute work great! I’ve been using it for the past two weeks and it’s been so good. Had no problem with it at all.. highly recommended also it shows you the temperature at all times so that’s so good
Works as describe by seller
Okay so 5/5 stars because of the price to quality ratio. A few things to note however are when you set it to a temperature of let’s say 91c it brings the water to a boil and it’s at least 96c when it beeps saying it has reach the set 91c. So you’ll need to give it some time to cool down a bit. The build quality of the base is all plastic and is very light. The kettle has a good weight to it. I highly recommending dedicating towels to dry the inside after use. I’m not sure how good the ss is before rusting happens. I’ve had a brewista gooseneck kettle for about 4-5years and always wipe the inside with a clean barista towel and have had 0 problems with rust. Overall i’m happy with the purchase. This kt90 kettle i’ll be using at my office. Fyi search for similar products because some sellers will have a lower price than others and you’re getting the exact same thing. Absolutely no differences if the item is shown as this one.
Very good, beautiful and functional. The box arrived a bit crushed, but internally the product was intact. User-friendly, easy-to-understand operation manual. Reaches high temperature (100°C) very quickly. Recommend!
Apparently working, everything is fine. Very pretty too.
Excellent