SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It is of very good quality, it fits perfectly to the armchairs and the sofa, I will repeat without a doubt to have removable
The size does not match the stated one. The side seam at the bottom is wider than at the top-so the back is not laid out normally.
Not bad. From the bottom I don't know how to tie everything
Everything is OK, the size fits, the material is soft and pleasant, thin, but it does not bother
This is really nice 👌
Good material
The tubes that come are very helpful, so that when you sit or lie down in the armchair it does not fall apart previously it had bought a similar item but nothing to do with this the others were very Difficult to use why when they sat down or went to bed it is undone very quickly but that is over and now my dog's hair comes out very well, it does not stick, which is very helpful.
Normal case. Looks pretty. Looks better on the folded sofa. If laid out, it does not stretch normally on the Bulls, the fabric is stretched. The quality is bearable, as it will be after washing-we'll see, but it seems to have to survive
I arrive in 1 week to Colombia!! Exact to the photo. I bought it to line my sofa and thus be able to remove it wash and put my pets always get on it. Works well. It comes with icopor rollers that help keep it in place.
Everything came in optimal condition, well packed and you can tell it is good. Need to place it to see its quality
Just as on pictures, I like the fabric. Delivery was pretty fast. It took us 20 minutes to wear it on sofa
Perfect good dimension delivery in 1 week I recommend
Good fit and stretchable
Arrived in perfect condition, it is the same as the original image, it looks very good. It remains to be seen how it looks in the furniture
Ideal if you have pets! The covers were delivered within ten days. It was briefly puzzling but with the accompanying foam it is easy to push the cover between the cushions. I would order here again!
Arrived very well packed. In an acceptable time. I haven't used a. Thank you Aliexpress.
Perfect
Trochs were tortured by him, or in the Prince of the viglyadak of the norms. They put them much Valikiv and the little ones did not vistachai rozmir zadu, they took them according to the Zemir rozmir
Your Garna hackles and hackles
Cool cover, fit perfectly on my old chair. Took a Bard color that would be darker. The cat has already chosen the new, but the wool certainly remains. Put a cape on top of the seat
Quality-price, not bad. It is necessary to try with time and the washes to see how it turns out. I will comment again.
All concealer until I start to adjust the cover on the sofa and see that it has a hole
Very good product value for money fits perfectly
Very happy with purchase and cat is happy too!!
Is of excellent quality