SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool case. It is my mistake that I did not understand that this is only one case, not the whole set. The fabric is well-stretch and very comfortable to the touch
Very good material, it is very soft and resistant, I only put a sticker and the color is lighter than what they advertise
I ordered the biggest and it wasn't enough to me for the living room of 3 meters it needs two pieces
Excellent and high quality I'll be available again.
Perfect😍I'm going to ask for 4 more for the backup
I use a three-stage mattress in the living room instead of the sofa. It wasn't nice. Do you have a suitable cover? I looked it at Ali and it came out. I had a good touch and a rubber cord, so I put a cover on it.
The fabric is very soft and the color as in the description. Although it doesn't quite fit the cushions.
Very good quality. I had washed the covers first and then put them on my bank. Good thick quality and fits perfectly on my corner bank. Very happy with it
Fit perfect!!! They are soft and the color is beige very similar to my sofa, they arrived very quickly, I recommend the seller
It is perfect, I have asked for one of 3 seater to test it and it was perfect, I will ask for two more to cover all the seats in the chair.
Very well. The L cushion is somewhat loose but can be fixed. They adapt quite well.
Very pretty sofa cover, the quality is good and the description is good. The size is very good. I am very pleased. I will order another replacement, I would recommend 100%.
It is very beautiful and soft!!!! I love the color. The sofa back cushion cover is too small for my armchair cushion...
It is very comfortable and easy to use. They are so soft and comfortable Q you are very comfortable to sit down. I think it's very soft. What I bought them is that Q is not dirty because a cat Q has climbed into the furniture. But I'm glad Q has already commissioned someone else.
Perfect cover! We love it very much. I gave it another color. It's soft and warm.
Good cover and good purchase... They are easy and easy to clean.
It is soft and easy to wear to match the color.
It is a very high-quality, very high-quality, and it is very elegant.
Great cover! they were dressed very pretty.
The size is so good.
It is very fond of its quality and everything
Perfect cover!
Garni chokhli, I thought, I decided on a color, ale svitlishi, nizh guessed. Ale of the terrible
great item. fast shipping and great flex quality
They fit my room perfectly! The color is equal to the image and the quality is very good. They came very quickly. I recommend the seller!