SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's great alot better than I thought it would be
Arrived 5 days sooner than expected, loved that! It was super easy to put together!(:
This was surprisingly better and a bit bigger than I imagine! Easy assembly! It looks great!!! The drawers are nice and sturdy for being cloth like. The frame itself is Pretty Sturdy & has a little weight to it to where it Cant Hold A Few Heavy Items (Maybe Like a 50” Tv & A Few Decor) I ordered this Late on the 21st and received it today on the 23rd. Talk about fast delivery.! I Will Definitely Be ordering another one …..or a few!!!
Literally perfect, exactly as advertised and came within timeframe too. This is my first time ordering from here and I’m definitely not disappointed! Thanks seller.
Took a bit to put together but I can finally organize all my clothes, this dresser is awesome, lightweight, and easy to move aroubd and when I finally find a proper place I can mount it to the wall,awesome, thank you!
Very fast shipping. Item as described. Very nice looking. Easy to put together. Wife loves it. Thank you
item is great looks and feels good will be ordering more when I get money 😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁😁
I arrive fast in 3 days, it is the same as the pictures show, easy to assemble⭐️⭐️⭐️⭐️⭐️
I bought this for my husband, he said it was easy to put together. He gives it a thumbs up!
This dresser is exactly what I wanted! My daughter absolutely loves it. The drawers are deep and holds A LOT! It's not too tall or too short, it's the perfect height.
i liked. and its come to me so fast. but i order this thing from oders and its take 1 month or more and ita didnt come to me but they put delevery when i write them i didnt get my order they sent me oder traking number but ist didnt work and its still didnt come to me😪 i recoment to order from this side its come to me very fast like in 2 days i loved
The weight is 32 pounds is very cute and looks good
100% recommended, arrive in 2 days after I order it, easy to assemble, everything is included in the box. Very happy with this purchase.
one of the best items I have purchased from aliexpress!! got her in 3 days
Shipping was extremely fast ! Literally came in 2 days . Good quality
Very cute white I loved this is more delicate, good quality
I arrive on the estimated date, I still do not arm it I hope it meets my expectations