SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They are so adorable!!🎀
I asked for one more to cover the entire window and it is beautiful, it is a little pulled from the folds
SUPER NICE AND BEAUTIFUL. I'll order again in this store 💗💗💗
They are amazing, I loved them and they arrived early, very good purchase
It came to me very quickly and they are very beautiful😍I loved the curtains
Looks and feel very good, just the size I ordered. The ordering was easy, clear and it matched my expectations.
It’s okay
I ordered several and they are tous very pretty thank you
so beautiful!! I love them and amazing quality. i thought they were a lighter pink though and I wish I picked cream now but these are still so gorgeous. I love them so much. thank you seller!
I love these curtains! the little stars shine so pretty when the sun hits them. The blackout is incredible. The sun hits directly on my window, and now the sun rays don't hit my face first thing in the morning. I'm very happy 😊
Thank you, everything perfect💯😃. Very fast shipping!! The second time you bought.
As described. Very nice, precise measurements. I am somewhat impressed with how well they cover the light, even with the holes in the stars. They sent it folded, nothing wrinkled arrived and sent it very quickly.
very nice curtains arrive within the agreed upon a time frame very fast shipping. They are blackout curtains with the color portion with star cut out and then with a white sheer on top they come with tie backs that are white and gold. However, I didn’t like those though I got my own. Very good price for the quality
I loved it, excellent price, arrived super fast in just 8 days to Guadalajara, my daughter loved it too, recommended
It's very nice. Will suit my living room. Beautiful color and medium quality.
The fabric is very cute, it does not smell even if it gives the sun, it is very very beautiful, you have to ask for it a little bigger due to the earrings, the quality of the earrings is very good.
The curtain is good quality, I fully recommend it, the color is cute, it has its tie to tie it.😺🍓
They look super nice and very good quality, I loved them and if they cover a lot of light.
Cute, if they cover the light outside and the stars look cute! This photo is in the morning. Highly recommended. I asked for two because the window is large and each one had a nice cord.
They look super beautiful, on the other side it is holy so where you see it will look good🫶🏼
Precious!!!!!!! I recommend them 100x100!!
beautiful curtains. my kids loved it
Beautiful are worth it and super pregio are quite thick and large give it a very romantic touch to the room
Arrived very fast is very nice I recommend you buy the pair since only one comes
I loved the way it looks, I liked the quality, arrived very fast, I will buy more