SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
It's beautiful, love her😍, Same as the photo, fair size and everything is very well done🥰💜🥰🥰💜🥰😍
Is beautiful🤭🥰Only I should have asked for another🥲😅But I recommend it, excellent quality.
Are beautiful suuper. The curtain fabric is divine, and quality I super recommend it, I fell in love🥰
I bought it for Princess Bora's daughter. The lace is very nice and the color is not strong. I like the string. I think the room will be colored purple all over.
Look very parents the colors are very exact to the image
Are beautiful! Very good quality!!! Delivery time Flash!! We will buy again. Recommendable!!
Great curtains for the price
I love the window is 276cm and in which the curtains wrinkle there is a little space and the light comes in. I bought 2 of 1.5 (the largest) brings the golden ribbon to tie. The fabric in front is matte and behind it is shiny, I think they were wrong when making the curtain🤔According to me the shiny should go in front🤔But everything else very nice 10/10 reflects stars✨✨
Recommend! I really liked the curtains! The quality is good! The parcel arrived quickly, well packed. Darkens well! Ordered the color green size 132/244. Satisfied! Thanks to the seller.
There was a mistake with the size dungarees are very nice Use 4 panels for 180*290 cm windows Very good quality
I absolutely adore it! It blocks out the sunlight and I can game all day like a creature in the night :) Please make sure to get the right measurements, people seem to not be doing that but I had no issue with it!
All good, nice and good quality product, shipping was fast
I'm Fascinated🩶 The length was perfect, but the width it shrinks a little by the hoists, without a doubt I will buy a second so that it is perfect in my window of 90x90
I liked it a lot, the color is great.
Look beautiful💖I place them as soon as they arrived, the quality of fabric and sewing are good and the finishes are very fine, I liked them very much, at dawn🌅By the star-shaped holes🌟The light passes and it looks very cute. I recommend a lot.
I am happy with this purchase. The curtains are beautiful and look good quality. I recommend this seller. Thank you. Thank you.
Beautiful, very beautiful fabric, good smell, it brings slats to tie one is damaged but it does not affect its use and it is not mandatory to bring it since the description does not say, without a doubt I recommend it😉
Like it
It's great, super pretty!! Just what I expected
I love them, the fabric looks good material, very nice
I love💞💞Super cute, same as the photo, I love the stars⭐️
It looks good! I arrived without damage, much earlier than expected!
Zpracování závěsu I záclony je Velmi kvalidní, závěs je opravdu masivní, nazlent opnovídá zobrazení, ať už v barevné variaci, and zpracování. Velmi Rychlé dodání.
They are so adorable!!🎀
I asked for one more to cover the entire window and it is beautiful, it is a little pulled from the folds