SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very good for a gift, good quality and good functionality, for a reasonable price. The seller is great, sent it very quickly, packed very well, delivered quickly, recommended.
Really good. There is dimming options, you can change each lamps color individually, you can put it on sweeping mode ect. comes with usb c and Usb port. displays are clear.
Very good watch. Fantastic workmanship. Nice, vivid colors. Memory of hours after a power failure. Great product. I recommend it to everyone.
Super clock, secured very well. Very fast delivery. I can only recommend
Good as a prop when setting up White desk Good as a prop when setting up Good White desk good as a prop when setting up Good as a prop when setting up White desk Good as a prop
The clock is good and I'm glad! One tip is that when you set the time, There are several modes, you can make the time setting by pressing set in the most first mode! Note that you should not press the set button in other modes.
It's very pretty ^ ^ It looks good as a gift ^ ^
I bought this watch and my quality of life has improved! In real life, I'm more happy!
Simply amazing, they can buy without fear
Super quality! Plus display options! Very easy to configure
amazing, beautiful!!!!! recommended
unbelievably hard to get photos that do it justice. the videos used honestly do not compare to how stunning this nixie tube clock is. The rgb choices are fantastic. I prefer the rainbow. I seriously love it so much that my other half wants one as well. highly recommend!
For the price is perfect, the product box surprised me, made me doubt how much it cost me
Excellent Product highly recommended and original I recommend buying it and if I would buy it again thank you very much for shipping
It's the best packaging I got from Ali. Durable than I got from Amazon. I want to do it, but it's real armature.
It's so pretty and nice. I think I did a good job of buying.
A lot of top! I hope it lasts several years because I am enjoying and admiring this watch a lot
The product arrived in perfect condition, but arrived late due to the Post Office
It's a very fast shipping good. The product is luxurious and I like it.
I'm the most satisfied thing I have had in Ali.
I bought it cheaply for 30,000 won during the sale period. Can I use it for a long time. The second part is extremely brighter. Please note.
Very very happy the clock is gorgeous & very good quality I will be buying more for presents 👌 Also fast dispatch & delivery to UK
Just beautiful, the best watch I ever bought, easy to set up and excellent materials, I loved it, I would buy it again
The product comes in optimal condition, excellent packaging, has a good weight and the quality is good, I am satisfied!
Same as the description, looks much better in physical than in photos and videos, satisfied customer