SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Water injection is also good and cost-good product Pads are also generous with six The assembly manual is not enclosed, but it is explained in detail when shopping. I put it together right after my arrival and tried to clean the living room. Water injection is good and cleaning is good I bought two. If it works, I want to put one at my parents' house. I feel like I can go and let go ^ ^ Korean companies are worried I wish I could quickly find a way to live together, not regulation. I hope you dig a lot and thrive ~ ^ ^ For reference, it was written late from the standard of about 24,000 won for two
It's just Shaitan machine😍Everything is packed. The gift was given more than one nozzle and trimachi. Daughter🙏🏽
Leave the first late spring in Ali... this should be buy ~ I buy it at twice the price in Korea. Half price is Spring ~ good ~!!
What was it like because the box is small, but there are many and it's okay ~
New on the left. On the right of the old model. New once better. I advise. Just super
Very gooood is a big hit ~ It's so good. I think the durability is very good. Assembly tip: When it is difficult to push in the case of a lower T joint and a defect, a little hot with a hair dryer on the body of the relative water-coupled mop warm up and push it hard. Good
Assembly scares well
All right.
my order is very good and works great 👍. thank you.
Completely good. If you don't have anything like this at home, be sure to write it. It's strong.
Arrived on time, well packed, easy to Assemble, came with 6 cloches, very practical to use, .. We like it very much.
Delivery on the same shvidka. The mop is filled with the Duge, I will be the Chover of the pom. I recommend the seller.
Thank you very much has been very pleased I bought my white too.
Good upgrade to my old Daris mop. Handle is more comfortable, mop cloth is larger and more spongy, sticks better to the mop velcro.
Very fast delivery and very convenient article. Am very satisfied with it