SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The pass went more than 50 days. Bravely to splay, good at the power bank, ale the remote control is not good.
Poking the Zi by the bottom for coins. In May I go (Riznokolorova), stopping us with the national 300%. I am very special to me, I can do it before the power bank-I can't sing it.
Made with high quality, as described, for this price-a great offer!
Delivery took one and a half weeks to Koblenz (Germany), the product is excellent and as described, I recommend!
Good product👍🏼Vidpovid kartintsy, kimnata became calm. I didn't think about Yak vmikati, there is a yuesby vihid, I take a block for charging)
Cool Garland! Everything works, you just need to put batteries and power supply. Thank you very much. In the photo, the Garland is still assembled, not yet hung.
Duge Garna Gyrlyanda! US Chudovo pratsyu!:3 delivery of the Boul juge shvidkoy! ^ ^ If I get it from the kimnati I feel like a cat from the world, fantastic Lissi!🍄🪻🍃🌌
Cool Garland
the goods arrived well packed and on time
Stiglo brzo .. spardi odlicno
The lights come in a plastic bag, held with small wires that separate the rain from lights, I thought they would be more resistant key types, but they are Thin as wires, I just tried them and they look great! They have different modes of lights and they look great, I hope they look good in my room✨💕 Recommended 100%. Arrived before the estimated time. (The included control does not come with battery and the lights without plug🔌)
Shvidka shipping
I haven't tried it anymore, ale I think everything is OK. Daughter
The seller sent it quickly, the courier delivered the parcel, ordered 2 pieces, works fine, in the photo one Garland is folded in half
The Garland has remote control, which is very convenient and several modes, in the new year it is easy to decorate the room
It looks really cool, there are no batteries included. For a long time, of course, unwinding this whole movement, but I assure you the result will be justified. Great device in the pre-Christmas and New Year;)
They married 23.11, in Ukraine they made 19.12. Yakiste super. I will describe everything. We will take a pratsyuyout. Business
The delivery is fast. The Garland looks very good. I took 3x3 and 3x2, so for some reason 3x2 shines brighter and has more brightness adjustment. Maybe I just got caught. And in all other respects I highly advise.
The wicked-up, the Garna girlyanda, all the pratsyut, Duzhe was satisfied) came for two tizhni) pakuvannya zadovilna, that is not for my wife) I recommend the seller.
Duge to be like🤗🤗🤗 Duge to be like🤗🤗🤗 Duge to be like🤗🤗🤗 Garna yakisty, recommend Duge to be like🤗🤗🤗 Duge to be like🤗🤗🤗 Duge to be like🤗🤗🤗 Garna yakisty, recommend
By taking away. Everyone is pratsyu. Batteries in the remote control.
Garland pratsyu 3 meters for 1, the remote control of the Nutma batteries, switch to the buttons, came in 2 days
The parcel reached Ukraine (Kharkiv region) in 39 days. The order was well packed and was not damaged during transportation. The Garland is great considering its cost. Included a remote control, powered by a CR2032 battery. The only one upset that it did not come to the New Year holidays. Seller recommend!
Just forgot to check for the batteries (not included). Tested without remote. Coyld be warmer colour, but it is bright and works. All good.
I took two on the sale for a light and ripe 6,50, the light one did not like everything works and the remote control is fine, but it is all very thin and the smell is present, I have a good input can be enough for a year or two. I hope.