SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
For its price-great! Like everyone else here they write: for the first time on a dry one, then slightly moisten the lower disc with a product and the window will be perfectly washed. Change rags more often, then it will be crystal clear. Definitely recommend
Came in 31 days to Ukraine by Ukrpost. Works noisy. But very effective (I did not even expect such a result. Completely very satisfied. The only negative is the long delivery.
In the story the device of the Chudovy. My mother-in-law started, asked and she zamoviti (though killing the square). The first time I have a Bagato on the ganchirka and the robot is sliding, ale potimim will get off and all the buzzer. One nozzle for a ganchirka has been used for the match. Having written to the seller, I don't know Yak will be Yogo vidpovid
I liked the robot very much! Works great! Complete set-robot, wipes, remote control, instruction, charging wires, spare rings. Delivery to Moscow. 3 days!!! Thank you❤️!!!
All super) Cthree Gucci I! Ale my super!
A revelation! I love this product🫶🩷
Everything is fine
Great thing! Everything works, sometimes stops and beeps, but when replacing the napkin, it continues to work well. There is Russian instruction for a little temple, it is better to familiarize yourself before starting work. At times reduces the washing of Windows, it's a pity in the corners and does not wash the frame)))
Fast delivery, well packed, no damage, everything works. The robot copes with its work perfectly. Hope will last a long time
Miracle product, hope to serve well and long time! Thanks to the seller for the fast delivery and good quality!
Nayochikuvanisha buying on Ali, the gap went in real time, the song hour did not take place, let sell the rest, everything is OK, and just a simple check. Recommend and seller, and product👍. Garne pakuvannia, the goods and the box did not come with ears
Vitraire good. Before the crumpled mop without the mop. The block is not right. Vidkrivatim dispute. The check-up is filled with
Great Machine
Great stuff for your money
I made the robot, I thought not such a great will be, I changed, I will play in detail with him, my daughter, I recommend the seller
Robot Super, pratsyu vindminno, juzhe is satisfied with the purchase; I recommend the product of that seller
Super really holds the windows and washes like a revelation to me
Delivery of the trival of the Russian Ministry. In the sets of the Bagato of the city. Pratsyu Gucci. I will play the robot in a year. Package-🦾The prikhav tsiliy)
The Super device is nice to wash the windows, fast and not as loud as people write, I hope it will last long
Turned on, works, the windows have not checked yet, rain and cold
Garno packing, mustache pratsyu Yak announced.
Well received. It's an overseas item, so it takes a long time. Well received. I am personally satisfied.,!!!!!!!!!!!!!!!!!!!! Next time I have another chance, I will buy it!!!!! THEY!!!!!!!! I wish you good before use.
I'm good and not really, ale Tse zruchnishe hands. I took it on the side of the MITI Vikna zzzzovni, ale the trohi is scary, I want to get insurance, oh everything is 8 on top. BUZZER NOISE
Goods for children. She walled up Bagato raziv. I didn't sound like a seller. Vikna and Garno
Gras “make up and make up”: springway rosary, fair prizes! I'm grunting in the Grotto "make up and make up." The prize is $0,1. Inslaught, help me and wipe the water! https://a.aliexpress.com/_ ex25jkx