SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Top Home Club (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Everything arrived very quickly and well packed, it comes with a spray bottle, but I have mine. It is very good in business, but it is better to rinse heavily dusty surfaces and the more contaminated ones with a wet cloth, after that, it is easier for the robot to cope and does not have to go through it twice and thus the rags are not clogged with dirt and the glass is not scratched.
Everything is great! The machine is great! Strong dirt will not wash, but it copes with a bang for finishing. Came on time to the issuing center. Packaging so, this is. The box burst during transportation, but it seems to be in order inside.
It's good, it works, we will use it, thanks to the seller.
While it's working. Sometimes leaves divorces. The remote is working.
Works fine. It has a battery, but it is used only if the external power is cut off. In normal conditions the robot should be always plugged in.
I'm glad that now there is someone to wash the windows.
Cool stuff, I recommend it. I'm very glad I bought this assistant🤩
Beautiful Robot)) I admire the clean windows. At first I walked them once with a wet rag outside. But probably better dry. Since the drops dried up and not all were erased by the robot later. Although this is also a matter of dexterity. You really need to get used to it and choose your own algorithm for your windows. How much to spray funds, how to run it. In general I am satisfied!
Packaging in polyethylene and a box, everything is whole. I checked it on the huge panoramic windows-everything worked out, washed it completely. Sometimes it freezes, the remote control helps. Does not always rise to the very top of the window the first time, the reason has not yet been found. a great thing, for blind windows and huge doors-a thing is irreplaceable!!
The device is matched! For pidtrimka chistoti, vikon once on the occasion, they are not. Sets of 5 pairs of nozzles. Shvidko came, for 3-4 tizhna.
Robot super. For panoramic windows what you need. I will order more
Everything is simple. Instruction on the Russian. Good Robot for that kind of money.
Chudov Shaitan machine. Vikna vimila Chudovo. I will sell my daughter for a pack. I recommend it without wagany.
Complete set, delivery is fast enough, cleans well. Everything is great.
It is good for the great Vikon, especially haakshchi in the middle of the deaf. My Vikna up to 2 m at the vispts, that for no change is a witch.
Great thing! Everything works, sometimes stops and beeps, but when replacing the napkin, it continues to work well. There is Russian instruction for a little temple, it is better to familiarize yourself before starting work. At times reduces the washing of Windows, it's a pity in the corners and does not wash the frame)))
Fast delivery, well packed, no damage, everything works. The robot copes with its work perfectly. Hope will last a long time
Miracle product, hope to serve well and long time! Thanks to the seller for the fast delivery and good quality!
I made the robot, I thought not such a great will be, I changed, I will play in detail with him, my daughter, I recommend the seller